Rated 4,6 out of 5 by 262
Rated 3,0 out of 5,0 by Neveragainkatie Unprofessional
Before I even checked in I had issues. When I reserved the room under a block rate for a wedding, I was never told that I would be charged 72 hours in advance. More over, I wasn't the person who was called when my card was declined. My financial information should be between me and the entity in which I choose to give my money to. I was upset and embarrassed to know that others were aware of this situation. Upon calling I was told that this was because my phone number was wrong on my rewards account. First off, it wasn't. Secondly, what if I wasn't a rewards member? I gave them my number 3x when making the reservation. It was repeated back and repeated correctly.
When I checked in the floor was soaking wet. Since I knew the hotel was completely booked I knew I couldn't get another room. Instead I called to make sure this wouldn't reflect on my card. I was informed it was due to the heavy rain the day before. I suppose I'm lucky it didn't rain during my stay!! The following day, there was a knock on my door and before I could answer someone came in (not even in hotel uniform -kinda scary!) and informed me it must have been because they cleaned the carpet and it didn't dry fully. Odd, not what I was told yesterday...
Overall I was highly unimpressed with this hotel. I have never had such an experience with a Holiday Inn and will never stay at this location again. Not so long as it remains under this same management.
23. April 2015
Rated 2,0 out of 5,0 by notthemomma Wait for quiet times
We came for a wedding and had a wedding group invitation which was supposed to put all the attendees on the same floor. It didn't happen. Many of the wedding guests received special wedding packages from the hotel waiting in their rooms for them. We did not. A heavy rain had partially flooded the carpet around the bed, coming through the AC vent. The staff told us they will clean it the next day and offered additional towels to put down. At check in there was a long line of people waiting and only one staff person to check them in. The hotel was populated with teenagers in town for a soccer tournament who were loud and ran up and down the halls, slamming doors. The staff, including the manager told us this happens every time there is a soccer tournament and there was nothing they could do about it. We lost power 3 times, no emergency lighting in the rooms and no emergency generator either. The roadside sign is mostly hidden from view in both directions and a roadway median requires a U-turn on a major road when coming or going. The power outlets are mostly hidden behind furniture and for most of the outlets, only one plug worked.
20. April 2015
Rated 5,0 out of 5,0 by nsciullo Palm Bay Go-to
I travel to the area for work frequently, and always stay here. Staff are great, and the hotel is the best in the area.
14. April 2015
Rated 5,0 out of 5,0 by pamelajane Beautiful hotel!
The property was clean and beautiful, the staff was polite and well spoken, the pool was sparkling clear and the beds were so comfortable! Best night of sleep I've gotten in quite some time! Thank you!
9. April 2015
Rated 5,0 out of 5,0 by ChipL A pleasant surprise visit
My first visit to a Holiday Inn Express in many years and was a little skeptical when I made the reservation. What a pleasant surprise we had. Staff and facilities exceeded our expectations. We will now consider staying at other Holiday Inn Express in our future travels.
8. April 2015
Rated 5,0 out of 5,0 by MR Poppie MR
You have to be 6' tall to reach the bathroom sink at all holiday inns express
8. April 2015
Rated 5,0 out of 5,0 by patti76 Excellent from check in to check out
I enjoyed everything about this holiday inn express! It was quiet, clean
8. April 2015
Rated 5,0 out of 5,0 by Ylana Great Clean Hotel
This lovely hotel is not only clean and beautiful but has great staff that provide excellent customer service. I love it and would return here when in town. The pillows were just right and the bed was inviting. The bathroom was spotless and the towels were fresh. I only stayed one night but I would stay again.
7. April 2015