Rated 4.3 out of 5 by 242
Rated 5.0 out of 5.0 by Yussely Very Clean
I'm not sure if is a new hotel but it is very clean. The staff could be a little friendlier but overall was ok.
April 21, 2016
Rated 5.0 out of 5.0 by Cindh Friendly staff, guest rooms are newly renovated and very clean.
Friendly staff, guest rooms are newly renovated and very clean.
April 19, 2016
Rated 1.0 out of 5.0 by DJGM Unfortunate experience in Pensacola, FL
I have stayed at this HIX in the past, as I make frequent business trips to Pensacola. I am a gold elite member. I came to the hotel at 9 pm and was informed that they had cancelled my room and given it to someone else (Government rate, King bed). They offered some lame excuse about me not checking in by 6 pm, and not being able to charge my credit card (I recently received a new card with a chip embedded in it). But this card is ONLY supposed to be used to HOLD THE ROOM, and should not be "run" until check-in/payment.
They said they attempted to call me on my WORK, not MOBILE phone, but there was no message left on my service. .
I was then given a Double Queen room (not my preference), and never offered a welcome gift or extra points by the front desk staff.
Finally the room I was given had a defective stopper in the bathroom sink. It was closed, and couldn't be opened, causing the water to be held in the basin and nearly overflow when I brushed my teeth and shaved.
All in all an aggravating and disappointing stay. I will not be booking with this facility on future trips.
April 18, 2016
Rated 5.0 out of 5.0 by oldvictory comfortable room and beds
first place my wife wants to go back to. nice beds good televisions and programming of many stations//
April 15, 2016
Rated 4.0 out of 5.0 by icantdecide Great breakfast bar
Hotel was under renovations but everything done was nice (not the greatest quality-- but clean, updated, and nice).
Bedding was fluffy and comfortable.
Breakfast bar was well stocked with lots of choice and kept very clean!
April 8, 2016
Rated 4.0 out of 5.0 by MLT 60 Grandkids Stay
The pool was very warm and comfortable for my grandkids to swim and swim, and swim in.
April 4, 2016
Rated 5.0 out of 5.0 by Goathill67 Awesome Hotel
Very nice Staff
Very comfortable beds.
I'll be glad when the construction is completed so I can use the stairs. They are renovating floor by floor and it is excellent work they are doing. I stayed on third floor which is complete and the rooms are very nice.
April 2, 2016
Rated 5.0 out of 5.0 by Goathill67 Excellent Customer Service
Stayed here twice. Very peaceful and restful night both times. The staff treat you like family and go out of their way to make your stay as comfortable as possible. The rooms are clean, beds are comfortable. Mattresses are encased.
April 2, 2016