Rated 4.3 out of 5 by 356
Rated 4.0 out of 5.0 by jbro121 Shenanigans
While this is a great facility very well maintained with beautiful grounds. if you are a spire member and also staying long term do ot expect to get any kind of upgrade and do not expect them to tell you the real reason behind it. I was told I would be upgraded and then after a quick walk behind the wall to the back room by the clerk was told that no rooms were ready for the upgrade. I stewed far a bit and came back downstairs and said to the front desk clerk that I felt that they just weren't telling me the truth and she ultimately admitted that the hotel felt it would not be fiscally responsible to upgrade me for my 3 week stay as they could get peak rates on the weekends. Fine tell me that! DO NOT tell me you have an upgrade after looking at your computer then literally 30 seconds after consulting with your management team tell me none are available.
Also when a situation like that occurs the managers should be the ones handling an irate but understanding guest who has been staying at IHGs for years. All in all very poorly handled, very poorly played out,very sour taste in my mouth eg Shenanigans
November 20, 2015
Rated 5.0 out of 5.0 by motor200 Staff was excellent
The check in staff were great, friendly, helpful, and truly went the extra mile to help us.
November 16, 2015
Rated 5.0 out of 5.0 by Michele927 Great place to stay!
The hardest part was seeing the sign for it from the road, but other than that it was a wonderful stay. A little disappointed that the hot breakfast choices remained the same over 3 days, but there was a lot to choose from.
November 13, 2015