 Gästeberichte
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93%
Dieses Hotel empfehlen
Gesamterlebnis 4,6
93%
Dieses Hotel empfehlen
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Comfortable stay
ByRegular Stay
21. Mai 2022
Professional and courteous service, we are regular visitors so it’s great to get the familiar service. The food service staff is wonderful and management goes above and beyond to accommodate your stay
Great hotel for the price and wonderful staff!
BySonya53
20. Mai 2022
We brought a group of college students from Pennsylvania to the Bay Area for them to visit and network with several companies in Silicon Valley, and this hotel never disappoints. Very accommodating staff, clean rooms and perfect location! The breakfast is absolutely the best. Kudos to the staff that make the fresh pastries, etc. each day!
Pleasantly suprised
ByMechnix737
11. Mai 2022
Viewed from outside I wasn’t sure how good this stay was going to be. But once we checked in and started to our room, I could see this was a quality property.
EV Charging
ByRobbiesan
09. Mai 2022
It was nice that this property has an EV charging station. Not many IHG properties have this feature yet.
Our recent stay
ByLion
20. Dezember 2021
Friendly staff, helpful in solving our needs. Breakfast was excellent by our standards and the attended was greatin keeping the area clean and enforcing the COVID rules.
The room was clean and beds were comfortable. However, although the bathroom was useful, the design could have been better.
The Holiday Express in a good location, sort of central within Silicon Valley and San Francisco.
Okay two-night stay
BySeth
19. Dezember 2021
Good room overall. Hard to manage heavy doors. Handicapped shower was off putting. Used adjoining room’s shower of a friend instead. Mattress was better than the crackling noise it made. Great breakfast and coffee. Very clean facility. Good location.
Stop looking, stay here
ByMatt P.
18. Dezember 2021
This is the only place I’ll stay on Redwood City. Great deal, free parking, very helpful and welcoming team here. Staying here will let you focus on your reason for travel, not distract you from it.
Great bed..terrible staff
ByGma Colorado
15. Dezember 2021
Room and bed are great. Clean and new..
Staff could care less...
Out of date
Byjp2021
13. Dezember 2021
This location has seen better days. The guest rooms are in dire need of general repair and remodeling. Peeing paint, worn finishes, finicky locks, smells etc.
The staff were nice and the room seemed to be cleaned well. However, I would recommend finding a more modern, better maintained hotel for the price.
Superb Stay
ByMike
12. Dezember 2021
I really enjoyed my stay here. The staff was friendly and the room was superb. Definitely exceeded my expectations. If I even have to return to Redwood City, this is where I will stay!
"Home" away from home
ByCarolelee
06. Dezember 2021
our visit to HHE was short but very pleasant and restful.
We appreciated the care given to make our accomodations clean and comfortable.
The staff was pleasant and accomodating.
Staff professionalism needs coaching
ByVisiting Mom
29. November 2021
Traveling from Orlando to see family, this property is small and staff could work on professionalism. Not standing for front desk interactions; unfulfilled request for more washcloths and hangers; brusque reprimand when I took action to solve one of these problems by taking washcloths from a housekeeping cart in the hall; same staff member gave brusque/curt mask wearing reminders in the non-table areas of the breakfast area. I understand the reminders, but they were given in an unfriendly and unnecessarily harsh manner. Workout room motion-activated lighting means lights turn off fairly quickly unless your motions are big, so I and a previous user were doing floor stretching exercises in the dark.
Staff ratings are the lowest among ratings for this facility, but I still received sub-par treatment so management doesn't appear to be coaching to improve guest treatment. Quality hospitality choices are limited in this area so I'll pay more to select from Atherton or Menlo Park options for future visits -- worth the additional cost to feel relaxed during stressful traveling.