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Gästeberichte
Jeder Bericht und alle Bewertungen, die wir erhalten, werden überprüft. So stellen wir sicher, dass nur Berichte von Gästen veröffentlicht werden, die tatsächlich im Hotel übernachtet haben.
87%
Dieses Hotel empfehlen

Gesamterlebnis

4,2

auf Basis von 1466 Bewertungen
87%
Dieses Hotel empfehlen

Ratings Breakdown

1466Bewertungen

  • 5 Sterne
    723
  • 4 Sterne
    472
  • 3 Sterne
    146
  • 2 Sterne
    59
  • 1 Sterne
    66

Great hotel, terrible staff

By

25. Juli 2017

club

After double charging me when I stayed it's been two weeks and still no refund, now im having to pay the amount of one hotel room extra in overdraft fees spoke to customer service eventually after me calling them every day for the past ten days getting the same response ' someone will get back to You when they didn't and they said they couldnt do anything apart from contact the hotel ive already called 10 times a day

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Comfortable Hotel but ....

By

25. Juli 2017

Stayed over on a Thurs evening which was very good for staff friendliness and clean room. (We even had a call from reception to see if all was well in the room, nice touch) Returned to same hotel on the Sunday night and it was not anywhere near as good a service Front desk staff not particularly welcoming although he was polite. Room was clean and comfortable. Drinks machine in reception was near empty and I mentioned it to desk staff, he said he would fill it later. About two hours later I went back and it hadn't been done. Went to breakfast Monday morning and was disappointed with restaurant cleanliness. Lots of mess on floor, which we assumed children had been in earlier and no-one had cleared but the worst thing was under our table was scattered with peas! Clearly from the dinner serving the previous day. Not the best. On checking out, I felt we were 'disturbing the staff'. Hotel sadly let down by restaurant and some of their staff. Shame

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Hotel clean and comfortable. Bar food very basic and expensive

By

24. Juli 2017

Holiday Inn Express Southampton was as expected, clean and comfortable, however the bar area lacks any atmosphere and the evening food is of poor quality with limited choice. I recommend you get a take away or eat out.

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Good location

By

23. Juli 2017

club

We stayed here as a stop over on our way to a weekend break in the New Forest. It is an ideal location, modern,clean and friendly.

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A good choice

By

22. Juli 2017

club

Booking, reception and our room was excellent. The breakfast was at best average.

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Great place to stay for visit to New Forest

By

22. Juli 2017

Excellent facilities and good range of food for inclusive breakfast.

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Well below expected Standards

By

22. Juli 2017

Nice warm welcome by the afternoon staff. My room was on 1st floor. The smell in the corridor to my room was awful. Carpet with stains and stairwell was even worse. My room, large but bathroom was dimly lit, simple shower and curtain which served its purpose. Difficult to shave as lighting is bathroom was so poor. Carpet in room has seen better days. It rained heavily one night and all I could hear was the rain beating down on the hotels metal roof.
Dinner - had burger 1st night - not impressive but not the worst I had. 2nd night - had pie. Again not impressive and I got the feeling that everything was microwaved to some extent. Its an Express Hotel so providing some food is better than non.
OK here's the best part. At Checkout I was gob smacked. 2 men behind reception desk. Both wearing ties that looked like schoolboy knots, one with a oversized jakect and could hardly type as sleeves were too long. Both their shirts were worn and very shabby looking. Their complete attire was dismal. Looking at these 2 staff members kind of showed the hotels standards. I have stayed in IGH hotels non stop for 7 months and this has got to be the worst to date. Its a shame that the Management did not spot this. Nice cold exit by the morning staff.
Would I stay again - not if I can help it.

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Clean and comfortable

By

21. Juli 2017

A welcoming reception from staff. Pleasant and modern décor. Rooms well equipped and spotlessly clean. Overall a good night's stay, however breakfast was very disappointing. Hot selection very limited, and did not qualify as a full English. Limited cereal selection. Generally, hotel good value for money, but breakfast needs improving!

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Friendly and helpful reception staff

By

20. Juli 2017

club

Good comfortable night's stay in a clean room. Staff on front desk very friendly and helpful. Good breakfast. All good value for money.
Only issue would be that we were in an accessible room as my husband uses a wheelchair and our room was through three heavy fire doors and almost the end of the corridor. Quite a way to struggle through. May be worth considering having 'accessible' rooms nearer to lift or reception to make them more 'accessible'.

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Great breakfast

By

20. Juli 2017

club

A very good selection for the buffet breakfast. Although they are not that healthy, hash browns would have been nice!

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Great hotel

By

19. Juli 2017

club

Fantastic hotel, rooms are great considering the low prices. Would definitely recommend for anybody looking for a lovely clean hotel in a great location and with fantastic staff.

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Very comfortable stay made to feel at home

By

19. Juli 2017

club

Brilliant on price brilliant all round good service

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