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Gästeberichte
Jeder Bericht und alle Bewertungen, die wir erhalten, werden überprüft. So stellen wir sicher, dass nur Berichte von Gästen veröffentlicht werden, die tatsächlich im Hotel übernachtet haben.
87%
Dieses Hotel empfehlen

Gesamterlebnis

4,3

auf Basis von 514 Bewertungen
87%
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Ratings Breakdown

514Bewertungen

  • 5 Sterne
    307
  • 4 Sterne
    119
  • 3 Sterne
    41
  • 2 Sterne
    28
  • 1 Sterne
    19

Awesome as usual

By

31. Mai 2017

platinumelite

We love staying at Holiday Inn Express suites! We have come to love the attentiveness and care of the staff, the cleanliness and extreme comfort we have had in all of our rooms and the great breakfasts to start the day. The Staff at this Express was just phenomenal!

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Great hotel and staff but a little far out of downtown

By

29. Mai 2017

Stayed here for 4 nights in May using rewards nights..
The hotel was further out of the city centre than i had realised from the map and the taxi driver seemed to take a long winded route to the hotel from Union station. However the free shuttle bus only took 10 mins and whilst times are limited it was useful to save on cab fares.
Staff were absolutely excellent throughout except for the girl on reception when we left who was unable to retrieve our left luggage for over half an hour while we had a cab waiting. i will put that down to her being new but her attitude and helpfulness needs to be improved.
The room allocated (suite) was excellent and could not be faulted after having a short wait for it to become available as the first room we went to was still being decorated.
Not much nearby for eating if you are on foot.
Breakfast was ok but as with all u.s express hotels felt manufactured and lacking in simple things like flavoured teas - peppermint , fruit.
Atmosphere was though i have to say a little strange at times - breakfast was deserted and there was what appeared to be non paying guests walking around in nightwear as they were staying at the hotel while they had homes renovated. This is something we have never experienced before.
There was no trouble and often we saw police from the station next door having food/drinks in there .

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Customer service

By

14. Mai 2017

Very accommodating staff and hotel services. Really enjoyed the warm greeting and hospitality.

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Changing room rate from day to day

By

02. Mai 2017

club

We enjoyed our six day stay in this hotel HOWEVER we did not enjoy the fact that our room rate, which we thought would be the same for each night, changed from day to day.
We did not discover this until the end of our stay when we reviewed our bill.
We were told that we should have been informed during the registration/confirmation phone call that this room rate would be adjustable unless we "locked" in the rate that we wanted and expected.
We were not informed during that phone call.
If we had, we would have "locked" in the rate that we expected and wanted.

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great staff great food

By

27. April 2017

club

very friendly staff, clean comfortable room, delicious breakfast

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Comfortable bed and great service.

By

23. April 2017

platinumelite

I was able to sleep comfortably and I felt secure at all times.

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I love it

By

18. April 2017

platinumelite

My experience in this hotel was excellent and my family enjoyed a lot the pool and the breakfast.

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Holiday Inn DC

By

16. April 2017

platinumelite

The front desk staff was sub par, specifically the night staff. Not allowing our family to use the lobby area. The housekeeping team was excellent, very helpful and curteous, more so than the other departments.
The swimming pool was over chlorinated, making it difficult to be in the area for more than 10 minutes at once.
The shuttle service to Union Station is very convenient, however, the times are very limited.

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great service

By

10. April 2017

everyone very friendly and helpfuf during over entire stay in washington

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Good Lodging

By

06. April 2017

platinumelite

Have stayed at this hotel when in DC for several years now. I have found the staff to be courteous and accommodating. Rooms are clean. Beds are comfortable. Breakfast is good. Although it is not a downtown hotel -it is close enough to downtown if you don't mind driving.

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Friendly Staff and great service

By

03. April 2017

club

Cleanning crew did a great job....very friendly staff

Veröffentlicht vonHotelStaff
06. April 2017
Dear jescobar; Thank you for the compliments for our hard working housekeeping team. We'll be sure to share your praise with them to encourage them to keep up the great job. I am glad you had a great stay and hope to welcome you again next time you are in town. Sincerely, Sarah L. E-Commerce Manager
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Friendly staff, great room, over priced.

By

27. März 2017

We ran out of options that night and checked in very late. Only had suites available. Way too expensive. Lovely room. Breakfast was pretty unhealthy.

Veröffentlicht vonHotelStaff
27. März 2017
Dear Lindaski; Thank you for selecting our hotel as your place to stay while in town. We understand the importance of a good value when selecting a hotel and do our best to keep our rates as low as we can for our guests. I am glad you enjoyed the spacious suite, but yes, they do run higher than our standard rooms. We are sorry to hear you did not enjoy the breakfast, we do stock a good variety of healthy options suitable to many different tastes. In the end we are sorry to learn that we did not meet all your expectations. Thank you again for giving us a fair chance. Sincerely, Sarah L. E-Commerce Manager
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