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Holiday Inn Express & Suites Lake Elsinore

31573 Canyon Estates Drive , Lake Elsinore, CALIFORNIE 92532

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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
84%
Recommander cet établissement

Impression générale

4,2

en fonction de 820 avis
84%
Recommander cet établissement

Ratings Breakdown

820avis

  • 5 Étoiles
    493
  • 4 Étoiles
    160
  • 3 Étoiles
    69
  • 2 Étoiles
    43
  • 1 Étoiles
    55

Terrible staff not good breakfast

By

juin 30, 2020

I stayed her 6/27/20 I had the most horrible experience with the staff and breakfast was just sad no milk or anything just old sausage breakfast sandwiches and corn dogs it was nasty it took them over 30 mins to check me in

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Clerks

By

juin 27, 2020

The clerks were not available and could not find there on 3 occasions nor answered the front desk phone, no wash cloths in bathroom

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great service

By

juin 27, 2020

The receptionist is very pleasant and accomodating so keep those kinds of employee.And the cleanliness of the room and putting some small ref and.microwave is really good.the blankets are fresh and clean.So.keep it up

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Rude breakfast lady and Front desk person on duty

By

juin 24, 2020

When I came down to get breakfast (it was about 845a), lady that was giving away the breakfast didn’t say good morning or anything but instead when I asked for our breakfast, she looked at her watch making sure that it’s not 9a. I asked for 2 of each, she told me that I can only select one item each for both me and my wife ( I understand that the buffet can’t be set up cause of the virus, but why did I get a limit on my breakfast?).
Second, on the day we checked in ... we asked the staff on duty on where is the nearest store (Walmart or Target) and good if there are dining restaurants in downtown Lake Elsinore? Staff smiles at us and said to us that he is not from Lake Elsinore and don’t really know where the stores or dining restaurants are.... maybe all staff need to know these places cause this is a common question that guests will be asking. Thank God for google or else we would have to get chips for dinner!

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The best hotel Iv stayed in

By

juin 22, 2020

club

This was the best experience staying in a hotel. I really enjoyed the king bed and how comfortable it was, really was able to get some sleep. I felt right at home staying here. I also like how they had shampoo conditioner and shower gel as well in the shower! I will be returning to this hotel for future hotel stays. Employees where really friendly and always greeted me.

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Me gusto mucho todo muy limpio

By

juin 18, 2020

La cama muy comoda el servicio de limpieza hace buen trabajo

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Go Somewhere Else

By

juin 17, 2020

club

The bed was beautifully made but the sheets clearly had not been changed. The towel (yes, the one towel) in the bathroom was stained. The staff was not eager to help. The breakfast used to be typical; now it’s mediocre. I completely understand not having a buffet due to the pandemic but there was nothing packages placed out. I had a to ask gentleman what he had and it consisted of a blueberry muffin and 1 kind of danish. When I said no thank you. He told me, “I have chocolate muffins”; I opted for two of those. No drinks (packages water or juice).

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worse experience we ever had

By

juin 17, 2020

platinumelite

We could not find your location andI called the front dey sk 6 times without any answer. It was the number you had in the reservation
When we checked in, the was ni "greeting bag. the room did not have a laundry bag, the iron was missing. When we took a shower, the shower caddy was empty.
I tried to use the internet and it did network, so I tried to call then front desk but the phone did not work. I tried to use the TV but the remote did not work, and after getting a new one from the front desk it did bot work, There was very little volume and in the morning the TV only had snow.

I have been to many Holiday inns and I would be ashamed to have the Hokuday inn name be associated with your company

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Comfortable hotel

By

juin 12, 2020

club

Wonderful place great and professional employees. Clean and well lighted. Clean and the beautiful colors throughout the hotel.

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Great service!

By

juin 04, 2020

Employees are very Friendly. The place is brand new so it is very clean. The nicest Holiday Inn Express we have stayed in.

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Best sleep ever

By

mai 29, 2020

Great experience from check in to check out. Will definitely be back.

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Holiday Inn Express Lake Elsinore California

By

mai 25, 2020

Upon arrival to room 333, my room had a used towel on the floor of the bathroom, there was yellow urine still in the toilet, bed was unmade, bathroom soap and lotion were used. As I was about to contact guest services, a housekeeper named Consuelo came and unlocked my door, thinking probably that the room was empty. She said that the desk in the room was the only thing that had been used, and she was instructed to come and wipe it down. (She had no supplies with her, but a rag in her hand.) I showed her the unmade bed, the bathroom, etc. She showed me that the bed had not been slept in, only the comforter had been used. So she straightened the comforter, she brought new soap and clean towels for the bathroom, and she then wiped down the room with a single dirtied rag. She was apologetic, and pretty nervous about the situation.

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