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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
94%
Recommander cet établissement

Impression générale

4,6

en fonction de 652 avis
94%
Recommander cet établissement

Ratings Breakdown

652avis

  • 5 Étoiles
    510
  • 4 Étoiles
    79
  • 3 Étoiles
    30
  • 2 Étoiles
    18
  • 1 Étoiles
    15

I'd pick another location next time

By

mai 13, 2022

I've stayed at a LOT of IHG hotels over the years. This was definitely one of the lower tier spots I've stayed out. Mainly just due to the service alone. The room was great.
Keep in mind you'll need to go back out to your vehicle and fill out/place a parking pass on your vehicle or it's getting towed. Lol

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Over-Charged, poor follow-up

By

mai 12, 2022

Could not check in on 4/27/22. Were told that hotel was recently purchased and workers had walked out. Later checked in. Checked out on 4/29/22. Re-checked in on 4/30 for one night. Couldn't find reservation, said they were over-booked, "what's one more" and provided a room. Next morning when checking out, couldn't find that we had checked in. Couldn’t provide a receipt. Credit card charged twice for incorrect amount. Then two more additional charges on 5/4/22 for $50 and $75. Have called the hotel approximately 8 times and talked to different "GM'S" three times. Nothing had been accomplished. Today we called credit card company to dispute the charges. Would not recommend staying at this hotel again.

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Nice place

By

mai 08, 2022

The staffer who greeted me was great and very helpful and even though I had a problem with my first room she immediately got me another. Elevators were in need of cleaning yet breakfast was wonderful

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Clean and Excellent Staff

By

mai 06, 2022

I chose this hotel as it was near a veterinary surgery clinic my dog was at. The staff were very welcoming and helpful with restaurant selections near by. I felt safe as a woman traveling alone. The shower water warmed very quickly and was as warm as I like, something not always available in hotels.

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This property consistently delivers!

By

mars 16, 2022

We've stayed at this McKinney/Frisco HIE over half a dozen times since it was built as we have family in the area we visit, but we prefer the complete comfort and rest we experience here time after time.

EVERY TIME- I mean EVERY time- the staff, the rooms, housekeeping, breakfast, parking, peace and quiet are always spot on.

While some HIE franchisees don't understand facility standards- the owners of this property are top-notch. They hire great, personable, sweet staff and you can tell they invest in ever so important aesthetics and don't allow things to fall into disrepair. The owners, management and staff of this location deserve serious kudos.

We even have noticed that they keep on top of carpet steam cleaning and air filter checks- something I've seen ignored at luxury properties- but HIE Frisco/McKinney are wonderfully exceptional.

We gladly return this location time after time due to the consistency in everything they do and are a tribute to the rest of the HIE system and definitely reflect well upon their IHG parent.

Many thanks for being our home away from home for so many years- and years to come.

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Dirty Room

By

mars 04, 2022

club

We checked-in at 11pm and were assigned a room that was dirty. Called the front desk and were not offered another room. Next morning complained to the manager who just said sorry but they could do nothing since we stayed the night in the room and paid with points. Well, where were we supposed to stay if we were not given a different room?! The very fact that we paid with points indicates we have stayed with you a lot! This is not how a loyal customer should be treated. Very unhappy and feel that the points should be credited back to our account.

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loud Guest between 12:45 and 2:30 AM

By

décembre 23, 2021

prevented me from getting sleep before an early flight

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Good HI Express

By

décembre 20, 2021

platinumelite

It was clean, comfortable, and close to work so it worked great for this trip's purpose

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Alway IHG

By

décembre 07, 2021

Every thing was great and is a great value wit IHG

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Poor condition, lack of management

By

décembre 06, 2021

platinumelite

The pool was green, like olive green with stuff floating in it. The rooms smelled like mold. Just a lack of caring for the hotel. I would not recommend this hotel.

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Good cost-effective choice

By

décembre 01, 2021

club

Great hotel for a short stay, don’t expect the best but the food was good (if a little repetitive). Could use a refresh soon though.

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Good Value for the Money

By

novembre 11, 2021

club

We enjoyed our stay at the Holiday Inn Express. The room was comfortable and clean. The staff was friendly and helpful and the breakfast was a better than most. They had eggs, bacon, sausage, cheese omelet, and a host of bagels and muffins.

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