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Holiday Inn Express New Albany

300 Highway 30 West , New Albany, Mississippi 38652

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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
85%
Recommander cet établissement

Impression générale

4,3

en fonction de 767 avis
85%
Recommander cet établissement

Ratings Breakdown

767avis

  • 5 Étoiles
    490
  • 4 Étoiles
    133
  • 3 Étoiles
    56
  • 2 Étoiles
    46
  • 1 Étoiles
    42

Expected Better From Holiday Inn Express

By

décembre 06, 2021

Checkin was good and request for quiet room was honored
Furniture was way past prime, bed was old and creaky. There was nothing comfortable to sit on, the sofa was very saggy! Bathroom had dirt/mold on floor and tub and in corners of bathroom. Breakfast was cold and Attendant was too busy eating her breakfast to keep food stocked. The beverage machine was not working, pancake machine was not working and the coffee tasted burnt. Check out was easy.
Appreciated that hotel was Pet Friendly but $30 seemed high.

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Clean and comfortable

By

décembre 04, 2021

club

Clean rooms, good breakfast ,decent price.. friendly staff..............

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Great Hotel

By

novembre 30, 2021

Wonderful place to stay all employees are very friendly and helpful, breakfast was great, and the room was very comfortable

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Old furniture

By

novembre 28, 2021

club

The staff was very nice, good service. Furniture and supplies old. Was relatively clean, just old and well worn

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Old

By

novembre 21, 2021

Has the feel of a cheap hotel thin towels and sheets, old furniture and fixtures For the price I expected newer and higher quality. Breakfast is ok, although the orange juice was like water. Won’t be back,

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Great Staff and Hotel

By

novembre 19, 2021

club

I would like to thank the management and staff for a exceptional stay.

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Lack of Professionalism and Training

By

novembre 03, 2021

My wife had a medical issue and needed something to eat. The credit card option on the vending machine didn't work for her. So she came back and woke me up and I went to the front desk to get change for $20 or purchase from a market. There is no market or no cash available to change. I explained that my wife's sugar dropped, but there was not a care to be had. The front desk was not professional and was not trained to handle this situation. Hotel General Manager was instructed to reach out to me from corporate. My guess is that the issues are deeper then the front desk and start at the management level if the General Manager can't find the time to reach out after a guest has asked to speak to him. I will not be staying here again.

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Good experience

By

novembre 03, 2021

club

Would like firmer pillows, but overall good stay. Should have mire towels and no maid service after first day. Room was clean and well appointed

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Super friendly helps with less than ideal conditions

By

octobre 30, 2021

Staff is great. Needs to be supported by proper air movement system, proper bathroom shower curtains.

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Older facility, GREAT staff

By

septembre 30, 2021

club

The staff was great, as usual for any Holiday Inn Express. The building itself was dated and the upkeep certainly wasn’t what it is at other HIE locations I’ve stayed at. There was a large bleach spot on the hallway floor. Hopefully this place gets renovated and upgraded soon.

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Fantastic Staff

By

septembre 29, 2021

While I found the actual hotel rather dated, it was quite comfortable. Parking left a bit to be desired but it was manageable. The staff was fantastic, very friendly and helpful. They were happy to help with anything I asked of them. Overall, I enjoyed my stay but I truly appreciated the hospitality of the staff.

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Old hotel

By

septembre 11, 2021

This hotel was old and needs a complete overhaul. New beds/bedding but maintenance (or a construction crew) needs to replace and upgrade bathrooms, flooring, doors/trim and AC/heat units. Lots of chipping paint, cracks in the tile flooring, soiled carpet. Dirty common areas. Friendly staff!! Cannot fault our housekeeping staff.. the room was clean and he/she is doing the best with what they have to work with. Definitely not worth the money it cost to stay.. other choices available for comparable price. IHG brand is becoming inconsistent from location to location.

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