 Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
81%
Recommander cet établissement
Impression générale 4,1
81%
Recommander cet établissement
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Responsible housekeeping and people in reception was nice too
Byaraztaleh
mai 23, 2022
During my stay my room was getting cleaned everyday very carefully, also the people on reception was nice too, I needed to leave couple days early because of my work, and i got my full refund for days i didn't stay. Thank you!
Inside the room was decent, outside was another story...
ByKavatappi
mai 19, 2022
In a nutshell, the hotel was small and simple. The outside, the building, the A.C. units, and the windows were dated, old and dirty. There is no free parking, so if you have a vehicle, be prepared to pay for parking across the street. The lobby was okay, but the elevators were extremely small and tight (it could fit four grown adults comfortably if no one had any bags or luggage) I would not recommend for a claustrophobic individual. Our floor was dark, wet and humid. A large humidifier welcomed us on our first day there, and was on for a few days. Because of the dark blue designs on floor's hallway, it made the entire hall very dark and depressing. However, our room was very bright because it had a very large window (although it was a bit dirty). The room felt small, especially with the size of the furniture used, but it was clean and parts of it was noticeably renovated (except the mini-fridge, the closet and the safe: those were old and rusty) . We found out early that our bathroom sink was leaking and causing water to pool onto the bathroom floor. We got someone to fix it up, but afterwards, it continued to leak but a lot less. Our bathroom drain was also badly clogged but we decided to unclog it ourselves (not a pretty sight)! In the last few days of our stay, there was some major water leak that was pouring out of the ceiling and lights in the lobby, so we had to share the lobby with trash bins collecting water. I hope that gets resolved. In all, it was a decent stay. We appreciated the location of the hotel and the staff, but we cannot see ourselves returning nor recommending it.
Great Location, clean, quiet, won't disappoint
ByArinda93
mai 19, 2022
LOVE location, very clean and friendly staff. Room was comfy and roomy. Temperature in room was set before arriving (always a plus) especially when is so hot outside. Wish I had stayed longer to experience all amenities.definitely will come back.
Adequate hotel but service & location less than Ideal
ByPJ Beantown
mai 06, 2022
If you are planning a trip to San Juan, I'd note that this isn't on the beach but has beach access (pictures can be misleading) and service at least for my stay was slow. I waited over an hour to check in as another guest had a challenge and all 3 staff members spent their time attending to it as did another person.
After waiting they didn't apologize for the wait or thank me for my status which normally is not a big deal but after that long of a wait it was underwhelming.
The room however was clean and comfortable so I'm sure many will enjoy their stay.
Mal servicio en general
ByDjosue69
mai 01, 2022
Al llegar no se tuvo ninguna cortecia o amenidad por el nivel de socio que tengo siempre hay esa cortecia, se solicito la limpieza de la habitacion diario, mismo que no sucedia salia temprano y regresaba ya pr la tarde y aun estaba sucia, el ultimo dia ni siquiera la limpiaron, la regadera tiraba toda el agua fuera de la misma, el cuarto muy pequeño se solicito cambio y unca se dio, hace mucho ruido un ventilador que siempre esta funsionando por ende no te deja dormir, el desayuno solo huevo, en fin por el costo creo que deberia tener un mejor servicio similar al de Guatemala.
Needs updating and cleaning. Fun location.
ByJulie
avril 30, 2022
Hotel is pretty dirty and smells of mold. Staff friendly. No top sheet on the bed, yes could have asked for one, but it was 1am.
Very disappointed
BySot09
avril 12, 2022
I stayed the night there and wanted to relax and that was the least I did. Hallway was very dirty and when I got to the room it had a horrible humidity smell. I had to be at a work event the next morning and the curtains did not help since I had all of the light coming in and on top of that I was charged double the night and still no response from hotel for the refund. I am very disappointed.
Nice stay in Condado area
Bytad591
mars 11, 2022
Nice hotel - friendly staff. Rooms are pretty nice and you get a good nights sleep. East walk around Condado area. Open beach about 500ft walk and cross one street.
Great overall stay
Bylawsby
février 07, 2022
Ever part was just great. For the price, great location to ocean/beach front, access to beach chairs, very updated and modern rooms, quiet/thick walls, very helpful staff, good breakfast, great updated pool and spa. Such a great stay and hotel!
Great location
Bykd6sx
janvier 08, 2022
This hotel in Condado is walking distance to the beach and it was nice to window shop along Ashford Ave.
It is close to the old Forts - Castillo San Cristobal and Felipe del Morro, and old San Juan. It is a great location.
The staff did their best to accommodate and provide good service, from check-in and breakfast, while being very wary of the Omicron variant.
As a platinum member, I am usually spoiled by the
larger size room I get whenever I book with IHG in the US, the room I got in Condado was a regular standard size with 2 queen bed. A step down from the usual amenities no doubt but still a nice familiar setting and service nevertheless.
Thank you.
This hotel is a disaster.
ByGrundzeit
décembre 30, 2021
No warm water in the bathroom for two days.
The room wasn't cleaned.
The air conditioning is so loud that I couldn't sleep at night.
The doors in the hallway shut as loudly as in a military barracks and startle me from falling asleep.
Breakfast is like pig feeding.
Some of the breakfast had to be taken while standing. The scrambled eggs crumbly and very dry. The meat (Bacon Ham?) Was indefinable.
Everything in plastic, no cups or knives, no normal plates, just plastic bowls.
Finally, the door to the room was locked. The technician had to fix the electronics.
It's a shame that such a property bears the name Holiday Inn Express.
Those three nights were nowhere near worth the money.
Hotel before our cruise
ByAudibear
décembre 22, 2021
This hotel was not 5 star but for us it was centrally located 5 minutes from the beach and around many good restaurants and casinos. We stayed two nights before leaving on a cruise. It had everything we needed clean comfortable room,the only downside was our sink it was quite small no vanity space which was no big deal. It has a fridge, microwave and a safe. Breakfast was good many choices of doughnuts muffins eggs etc. the front desk had very pleasant workers,