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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
88%
Recommander cet établissement

Impression générale

4,4

en fonction de 722 avis
88%
Recommander cet établissement

Ratings Breakdown

722avis

  • 5 Étoiles
    487
  • 4 Étoiles
    122
  • 3 Étoiles
    43
  • 2 Étoiles
    33
  • 1 Étoiles
    37

Hotel stay

By

octobre 16, 2020

Staff is always very friendly and helpful.
Parking lot and entrance well lit.
Plus very clean.
Beds are always comfortable and pillows are soft.
Love the hot cinnamon rolls on the breakfast buffet.
The breakfast buffet has really good options.
I like that hot tea is also offered besides coffee.

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Reservations were ignored.

By

octobre 07, 2020

club

A little over a month before my stay, I reserved an ADA king room with a roll-in shower. In fact, it was the availability of this room that prompted my reservation here rather than elsewhere. On checkin, I was a assigned a double room with a tub. When I returned to the front desk, Richardo politely informed me that my reserved room was unavailable. Rooms were scarce in the Lubbock vicinity, and we had a wedding to attend so we kept the room. He spoke to the manager, who discounted our room,.

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Comfy room

By

octobre 04, 2020

club

I’m here several times a year on business and the Experience is always good here.

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Overcharged me!

By

octobre 04, 2020

I used my points for a one-night stay, and when I received my credit card bill, I saw that I was charged an erroneous fee. I called the hotel directly to resolve the problem, but they told me that the charge should simply "fall off" my credit card. Following the call, I contacted my credit card company and they told me that not only will the charge not fall off, but they actually charged me the same fee again today. Needless to say, the staff was not helpful, and I now have to dispute two transactions with my credit card company.

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Wolfforth Holiday Express

By

septembre 29, 2020

club

Room was overpriced, I see the price was doubled b/c of the football game at Tech that weekend. Overall it was a good stay, except for the BIG FOOT that was in room above us.

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Great stay!

By

septembre 24, 2020

Everything was at it should be. Great staff, excellent cleanliness, outstanding breakfast.

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Poor customer service.

By

septembre 23, 2020

club

My wife and I both made the same reservation, I thought we got it cleared up. But when we got home and found out we were charged twice I called to clear it up. The person at the property was very hateful and hung up on me. I will never stay at this property again. On a side note the employee that checked us in was very friendly.

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There was one desk associate that was rude

By

septembre 23, 2020

club

Rude about asking for new towels which should have been replaced during the day. I shouldn’t have had to send my child down to get new towels for the night.

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Clean room

By

septembre 22, 2020

Super clean and the staff super friendly. I will stay here on my next visit. Excellent hotel . Very easy check in and check out.

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Good Hotel

By

septembre 21, 2020

club

Would stay again. This hotel had reasonable rates for the location and what was offered.

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Holiday Inn Express, Presidents Ave, Wolfforth

By

septembre 19, 2020

If we ever stay again, will request an upper room. The first floor was very noisy from the people above.

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Comfortable all around

By

septembre 12, 2020

platinumelite

Right place to stay Mary comfortable great breakfast but nice to check on their heaters in the rooms

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