Rated 4.1 out of 5 by 373
Rated 5.0 out of 5.0 by William Thomas Comfortable bed and great service
Very clean and comfortable hotel and guest room. Friendly staff made me feel at home.
July 23, 2015
Rated 5.0 out of 5.0 by Rickg65 Great Stay
It was a great stay. Always rely on HIE to be good.
July 20, 2015
Rated 1.0 out of 5.0 by bjmicha3 Bad Example for Holiday Inn Express
1. Help with your IHG membership may be ignored if its the manager of the hotel.
2. There is a better than good chance housekeeping won't clean your room after you have arrived. Plus you will be required to go down to the front desk to get your own new towels.
3. The free breakfast looks like it would be great, if most of the machines weren't broken.
4. Hotel does look great on the inside and out, the rooms themselves are nice (especially the ones with the two person hot tub, and fireplaces). But the customer service just absolutely ruins what could be such a great hotel stay.
July 18, 2015
Rated 3.0 out of 5.0 by EPB43 ROOM CLEANLINESS AND PRICE
JUST READ WHAT I SAID IN MY PAST COMMENT ON THIS SITE.
SEEMED TO BE LITTLE CONCERN WITH BOOKING ME A ROOM WITHOUT ALL THE AMENITIES OF THE SPA, ETC. WHICH I TOLD THEM I WOULD NOT BE USING. ALSO, WHEN I CHECKED IN, I ASKED IF THERE MAY BE ANOTHER ROOM AVAILABLE, LITTLE RESPONSE?
July 13, 2015
Rated 1.0 out of 5.0 by 3Marie MOLD
I AM SO DISAPPOINTED. I have NEVER had a bad experience with a Holiday Inn Express before.
Rates at all the other Holiday Inn Expresses we have stayed at were always reasonable and free breakfast pretty good and room clean and appearance in lobby, in room and outside usually nice.
NONE OF THAT WAS OUR EXPERIENCE WITH THIS ALLEN PARK-DEARBORN HOTEL.
July 11, 2015
Rated 2.0 out of 5.0 by Hansen2 The safe cannot be operated by guest
You need maintenance to enter a code for the safe to work. You cannot do that yourself. The receptionist at arrival did not know that. He did not know anything about the safe.
Floor carpet in the room was extremely dirty.
Hotel is situated next to highway. The only reason why that will not bother you is the very noisy air-con unit.
July 10, 2015
Rated 2.0 out of 5.0 by Julyvaca Dirty and musty.
Hotel was not clean, rooms are musty and damp. There was gum stuck to the wall next to the bed. The pool has a dirty ring around it and the hot tub was barely warm, definitly not hot.
July 10, 2015
Rated 3.0 out of 5.0 by tposhea Average Hotel Nothing Special
The rooms were fine, bathrooms were old and needed work. No internet the first day, second day the internet was slow and kept losing connection. The hot tub was not working and the pool was a bit cool. Breakfast was OK, not a lot of choices for adults.
July 9, 2015