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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 742 reviews
82%
Recommend This Property

Ratings Breakdown

742reviews

  • 5 Stars
    382
  • 4 Stars
    192
  • 3 Stars
    83
  • 2 Stars
    52
  • 1 Stars
    33

Mixed Emotions

By

27 March 2017

I had high expectations when I received a text from the hotel front desk manager before I even arrived giving me the wifi passcode and welcoming me to the hotel. However, upon arrival, my hopes were dashed. The front desk clerk who checked us in struggled to find our reservation so I had to show him our personalized reservation letter from the Manager in my email. He then proceeded to treat us like second class as we were staying 'on points' and never acknowledged our IHG member status or thanking us for our loyalty. Something I ALWAYS get at other locations. Our room was tiny and the fan on the a/c unit didn't work. However, Tai, the valet was fantastic and all of the ladies working the breakfast buffet were friendly and kept everything very nice. Might try this hotel again if we are back in ATL.

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great location

By

26 March 2017

platinumelite

excellent rooms, great amenities, would definitely come again

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Excellent Service

By

25 March 2017

I would recommend this hotel. This is one of the best kept properties we have encountered. The staff was exceptionallying helpful. They made staying here quite a relaxing experience.

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Location Location Location

By

25 March 2017

club

Great location downtown Atlanta. Great Breakfast. Breakfast had a variety each day. My room was too small but the front desk staff accommodated us to a larger room

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Great service

By

24 March 2017

club

Great service and comfortable beds! Nice variety of tv channels and decent view of downtown Atlanta. Easy walk to everything.

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Downtown Atlanta

By

24 March 2017

This hotel is not in a safe area. So be aware of that if you decide to go out and about in the area. Make sure to use the valet parking. There's a public garage in thr back of the hotel, but i had some money stolen from me when i parked myself. The hotel is in need of renovation.

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Walls

By

23 March 2017

Walls are too thin. I can hear everything from next door.

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Great Service

By

22 March 2017

club

Great Service and staff. It was really convenient for the Publix race and all activities that weekend in the area. Valet parking was awesome!

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It was nice

By

21 March 2017

club

It was nice clean and a positive atmosphere. All of the staff was nice except for one lady who had an attitude.

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If you don't need a shower the bed are great.

By

20 March 2017

club

Everything was nice except the shower/bath didn't work properly. Spent our evening with two maintenance workers in and out of our bathroom, with no running water. After having flown in very early that morning we wanted an early bed time, that didn't work out so well.

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Atlanta Trip

By

19 March 2017

A little out dated building. Very small elevators. Breakfast is nice and the rooms are clean. Location is good. Valet could be a little more efficient as thier is usually only one working at a time and the garage is down the street. I thought it was over priced. But overall not a bad experience.

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Holiday Inn downtown atlanta

By

19 March 2017

platinumelite

the staff was very pleasant. especially appreciate the valet manager, TAI, he was very helpful in finding places to eat and in getting our car promptly. i also observed him helping another guest, who needed a taxi. Tai was awesome in hailing a taxi.

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