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Holiday Inn Express & Suites Austin Airport

7601 East Ben White Boulevard , Austin, Texas 78741

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 707 reviews
88%
Recommend This Property

Ratings Breakdown

707reviews

  • 5 Stars
    458
  • 4 Stars
    136
  • 3 Stars
    50
  • 2 Stars
    34
  • 1 Stars
    29

Great service

By

13 November 2019

Showed up and I made a mistake on days of my stay. The front desk ladies helped me get out of a jam. They kept apologizing to me for taking too long, not their fault I couldn't read a calendar. Great service thank you guys!

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SHUTTLE HAS LIMITED, UNADVERTISED HOURS!

By

07 November 2019

We were overall really disappointed in this hotel. It started when we called at 11:10 from the airport to get the shuttle and they told us it stopped at 11 PM and we were on our own. No help offered, just figure it out yourself. (Nowhere on the site where we booked our stay did it say the hours) From there, it went downhill. We found our way to the hotel, and were checked in by the same incompetent desk clerk. Our room was OK, but the lamp between the beds did not work, the conditioner dispenser in our shower was empty, and when the hot water was turned on the pipes groaned loudly. When we talked to the manager the next morning, we got little accommodation from the manager. They said they would change their website to include the shuttle hours of operation and they still haven't several weeks later. You could probably do better elsewhere...

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Check your bill

By

04 November 2019

club

After dealing with rain water coming in and flooding the floors in our room we were charged for our stay twice and not one employee could help. Still waiting on refund for one of the charges! Not very happy.

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Great staff!

By

03 November 2019

platinumelite

The staff seemed eager and willing to make the most of my very short stay.

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Survey too long

By

03 November 2019

club

Great place close to airport, that's why I chose this hotel. And your survey is say too long. You should have a survey on your survey.

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Good place to stay

By

30 October 2019

Close to the airport, quite, and easy access to food.

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Great hospitality and quality stay.

By

30 October 2019

club

From the moment I booked the stay there near the Austin Bergstrom Airport I was treated with great hospitality. I was given a really great deal for a weekend stay. The room was really clean and everything was very comfortable during my stay. I was a able to get a great night's rest. Checking in and checking out was quick and easy. And the staff was very courteous and polite throughout my whole stay.

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Love the breakfast.

By

29 October 2019

club

The hotel was easy to get to and to get to our Austin destinations. Room was nice and clean and the breakfast was fresh and had multiple options.

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Best Express in the area!

By

28 October 2019

club

Attended a family wedding at Springdale Station. The other hotels were in questionable areas of the venue. Since we were flying in (older auntie and 2 older nieces,) I chose this Express because of their safe location, free airport shuttle, and free parking, included breakfast with MEAT, along with lower cost than the hotels around Springdale Station. I've stayed in other Express hotels and this staff was the BEST.. VERY helpful: exchanged a mattress on the couch for a thicker one, made sure we had plenty of linens and towels, and returned a handicap card that flew out of the rental car! Dynamite staff!

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Excellent rooms!

By

26 October 2019

Super comfy beds, kind staff and a fun shuttle driver!

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部屋の広さ

By

17 October 2019

club

とてもお部屋が広く、解放感がありとてもすごしやすかった。ただ、あまりシャワーの水圧があまりつよくないので、浴びた感じがしなかった。

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My stay

By

16 October 2019

club

All of the HI Expresa locations that I stay are what I expect

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