Rated 4.1 out of 5 by 129
Rated 5.0 out of 5.0 by clsad OUTSTANDING OVERALL FOR AN EXPRESS HOTEL
The best Holiday Inn whether express or otherwise, even all the Holiday Inn ( not Express) that I stayed could not match the service and Staff experience that this Holiday Inn Express Kuta Square gave. I got 6 star service from this 3/4 star Hotel. The service Staff was beyond excellent, from the front office staff right up to the Resort Manager, Erlangga.
We, myself and Family of 4 person was treated very well. I read about comments regarding the Breakfast, over here the Breakfast is much better than other Holiday Inn Express that I have stayed before, so the Breakfast is well above other HI Express Hotel with regards to variety, it gets 5 stars from me, especially if you're a elite member, there is something special on the menu.
We stayed for 1 week, I even gets positive Feedback while staying there from a guest who is NOT even a IHG member who told me her son stayed over here and recommended to her and she really enjoyed the treatment/attention from the Hotel Staff, by the way she is staying for 2 weeks.
Checking in/out was super fast, genuine caring attitude/courtesy/timeliness of service/ability of staff to anticipate my needs and lastly, Knowledge of Staffs in advices to anything else. There is a gym and rooftop swimming pool. One of the highest building around Kuta, if not the highest, meaning if you go to the swimming pool area, you can see almost the whole of Kuta including the sea.
So overall what I am saying is stay at this Hotel even if you're not an IHG member, overall experience with the Staff is outstanding, if you're an IHG member what more can I say but to stay at this Hotel to get an outstanding experience no other Holiday Inn have ever given me. That is my overall view of this Hotel.
November 26, 2015
Rated 4.0 out of 5.0 by TimToo Good convenient short stop. Very attentive staff
I chose this hotel as in is conveniently located in the centre of Kuta. The HI Express team could not have been more attentive throughout my stay. Thanks HI Express Team.
November 26, 2015
Rated 5.0 out of 5.0 by Plummer35 Best, most attentive staff of any hotel I've ever stayed!
My wife and I recently returned from a 3 week trip in Bali and Papua. One of the best decisions we made was staying at this fantastic hotel! We had initially planned on staying for only 3 nights, but ended up staying 9 nights!
You will read other reviews speaking to the property itself, cleanliness, good location, etc. which are all true, but the best thing about this hotel is its staff!!!
I cannot praise them enough. I wish I had written down all of their names, as they are all worthy of mention. I remember Ratna and Gusti in particular, but there were all amazing.
I have travelled all over the world, and have stayed at 5 star hotels, and I can honestly say that the staff here was better than anywhere I've ever stayed. From the moment we arrived, they greeted us graciously, and for the duration of our stay, they really went above and beyond to make sure we were comfortable.
We usually avoid free hotel breakfasts, but here they have fantastic options, and even offer to cook you custom items made fresh on request. We really enjoyed our breakfasts each day.
They also let me store my surfboard and large suitcase for a few days when we went to Papua. This was very convenient and greatly appreciated.
All of the staff went out of their way to learn our names, greet us daily, and were available whenever we needed their help.
Overall, we would highly recommend staying at this property!
November 25, 2015