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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 956 reviews
89%
Recommend This Property

Ratings Breakdown

956reviews

  • 5 Stars
    485
  • 4 Stars
    328
  • 3 Stars
    83
  • 2 Stars
    38
  • 1 Stars
    22

PARKING DIFFICULT

By

16 August 2017

platinumelite

I have stayed at this hotel before and while parking was limited it was normally available. Now however they are building an extension on the car park and parking was difficult to say the least. After driving miles around Bath I returned to the hotel to ask at reception for advice regarding local parking and was told that there was a temporary overflow car park at the school up the hill. There were no signs to indicate this on arrival nor any parking attendant to tell me although one did appear later on. I can't imagine that there will be a permanent overflow car park at the school once the holidays finish so I would be wary of staying at the hotel again as there is no local parking and the hotel is not central enough to park in town and haul luggage - at least a mile.

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Familien freundlichen Hotel nähe Bath Altstadt

By

15 August 2017

Wir haben den Aufenthalt sehr genossen.
Trotz verkleinerten Parkplatz lief das Parken auf dem nahe gelegen Zusatz Stellplatz reibungslos.
Das Zimmer war trotz ausgeklapptem Sofa für unseren Sohn bequem genug. Das kostenfreie Frühstücksbuffet grosszügig und immer frisch

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Nice family room

By

15 August 2017

club

Comfortable sofa bed. Nicely refurbished ground floor room.

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Great stay

By

14 August 2017

club

Event though the hotel was undergoing outside maintenence, the staff managed to make this as little inconvenience as possible. All staff were happy and knowledgeable and just generally made it a lovely experience. Only thing is, there isn't actually a sign for the hotel if you're coming out of Bath going in the direction of Bristol!

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A great HIX

By

11 August 2017

platinumelite

This property surprised me, I have stayed at IHG hotels and in particular HIX in Asia a lot. I was actually quite impressed for the following reasons:

- simple complimentary breakfast was a great English spread and delicious, great start to the day
- room was modern, spacious and quiet
- friendly and helpful staff

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Comfortable Room

By

11 August 2017

The Hotel is a taxi journey from the train/bus station. The car parking is very poor and there is now a charge for it. It takes 10 minutes to walk into town.

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Functional and convenient for exploring Bath

By

08 August 2017

club

Hotel is convenient and functional for exploring Bath. Current exterior work around the lobby and car park areas a bit inconvenient, but nothing major

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eval

By

07 August 2017

club

Parking complet et en travaux.

Chambre trop petite pour un séjour à 4.

Literie du canapé lit très inconfortable.

Chasse d'eau du toilette fonctionnant mal.

Personnel attentif et sympa.

Trop cher pour la prestation.

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not good hotel

By

07 August 2017

first time we stayed at a holiday express hotel
we stayed at other chains hotels
and this is the first time we were not SATISFIED
. no parking spaces had to pay £5 to park down the road
.the hotel no where near town centre had to get a bus to town
... air condition very noisy
....the hotel carpark was like a building site
.....the breakfast was very basic only hot food was sausage
beans bacon and scrambled eggs
the mugs were dirty
so not a very good experience on our first and last stay in a holiday express

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No air conditioning and bad response by the staff

By

06 August 2017

club

The air conditioner was not functioning. When we reported the problem, the staff was not helpful at all. She brought us a fan which was broken and not function as well. She did nothing to comfort our stay there.

We had a very bad experience and impression during our stay there!!

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Bath

By

05 August 2017

Parking terrible. Had to pay to park in overflow carpark 200m away from hotel drive. Breakfast fair Room ok but nothing special. Dissappointed

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Smart for an express

By

05 August 2017

Good hotel. No mention when booked on the IHG App about parking charges (£5) or a fee for the pet (£20). Got the charges waived, but I think these should be mentioned during the booking.

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