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Rated 4.2 out of 5 by 90 reviewers.
Rated 4.0 out of 5.0 by Comfy rooms The room was comfortable and spacious enough. The bathroom was nice and I liked the door into the bathroom, which could also be used to separate the toilet from the rest of the bathroom. They could do with a mirror above the desk area, as this is the only place with plug sockets. The hotel was well situated for us and easy to find. We didn't really use the foyer or lounge area, but it seemed tidy and clean. We were a little disappointed with the breakfast, not loads of choice and the baked beans were cold. Overall, a good hotel for the money. 09 October 2013
Rated 4.0 out of 5.0 by Very good allround. Recent stay at The Bedford HIE and wasn`t disappointed. It`s exactly as it states on the tin. The only negative item was there was some painting being undertaken through the days in the stairwells and the paint smell was very strong in the evening. 05 October 2013
Rated 4.0 out of 5.0 by Friendly staff Clean room, friendly staff and nice communal area/bar to sit in. Shame there was not extra seating in room. Cooked breakfast could have offered more variety rather than just sausages, beens and scrambled egg. 01 October 2013
Rated 4.0 out of 5.0 by Have used this Hotel before The rooms are very clean and the housekeeping is very good, the staff are friendly and helpful, the locations is very good and easy to get to. The only disappointment is a niggle really, I like a nice English breakfast but you can't get one at this hotel, they don't do bacon and I'm not sure if the sausages were pork. Don't let this put you off as the other available food products are ok, it's just me being fussy. 27 September 2013
Rated 5.0 out of 5.0 by home from home as usual anything we requested when booking this hotel was supplied without a moan or groan but with a warm and friendly smile . we use this hotel every time we are here and are always delighted with the rooms and service , but especially with the staff they are fantastic . 26 September 2013
Rated 1.0 out of 5.0 by Check which room you have been allocated We were a late arrival 12.30am and were given a room on the second floor - it was a disabled room (on the second floor!!!) which we had not requested and were not warned this was what had been allocated - personally I think it was because we were a late arrival. If I had known when I booked 16 days ago I would have looked elsewhere. This meant the room was very bare - only one chair & no sofa - not at all welcoming - nowhere to put things and nowhere to hang normal length ladies clothes - not what you need late at night. The bathroom had an ok sink but the shower was horrid - needs a good clean or refurbishment. We were unlucky in that there were some very drunk and noisy guests who were shouting and using the lift until 3am. When on business I used to think that the Holiday Inn Express having a bar was a bonus to relax in at the end of the day - now I am not so sure! I also used to think they were a cut above other similar chains - again not so sure now. Our room was also very noisy despite having old double glazing and an extra sliding window inside - something that needs to be addressed - I would suggest staying somewhere quieter. Breakfast seemed OK but was not hungry myself. 25 September 2013
Rated 4.0 out of 5.0 by Helpful staff Evening meals provided are of good quality and freshly prepared, but breakfast choices could be improved. Coffee needs improving. If using the taxi Freephone check fares, not all taxis have metres, fares can vary depending on driver. 24 September 2013
Rated 5.0 out of 5.0 by goodniight staff friendly and helpful bed very comfortable even though it was just off a busy bypass there was no audible traffic noise 12 September 2013
Rated 5.0 out of 5.0 by Does What it says Had a one night stay and must admit I was quite surprised at how good it all was. The staff were friendly and helpful on arrival and despite a computer malfunction I was booked in very quickly. The room was large, very clean with comfortable beds, tea & coffee, hairdryer and very clean en-suite. Breakfast was varied with a good hot selection, which was topped up regularly, cereals, yoghurts, and continental if required. Plenty of tea and coffee, fruit juices, milk or water. All in all a very nice stay. Would definitely use it again and recommend to anyone. 11 September 2013
Rated 4.0 out of 5.0 by Nice and quiet hotel The hotel is nice and quiet .It is clean and has a petrol station close by with a marks and Spencer's food outlet inside .It has easy access to Bedford ,dual carriage way and motor way close by .The staff are friendly and helpful. 11 September 2013
Rated 5.0 out of 5.0 by Does exactly what it says Had a one night stay and must admit I was quite surprised at how good it all was. The staff were friendly and helpful on arrival and despite a computer malfunction I was booked in very quickly. The room was large, very clean with comfortable beds, tea & coffee, hairdryer and very clean en-suite. Breakfast was varied with a good hot selection, which was topped up regularly, cereals, yoghurts, and continental if required. Plenty of tea and coffee, fruit juices, milk or water. All in all a very nice stay. Would definitely use it again and recommend to anyone. 09 September 2013
Rated 5.0 out of 5.0 by A good hotel with excelient staff We had an excellent stay at this hotel and the staff should be congratulated for level of service ,friendly funny and professional .i would have no problem recomending this hotel and will use this hotel again when next in the area 08 September 2013
Rated 5.0 out of 5.0 by Great service I found the staff extremely helpful and was always greeted with a welcoming smile even through they were extremely busy at times due to the hotel being quite full. Will stay again when in the area. Could have done with better signs off motorway to hotel little confusing with the services/M & S signs. A good hotel chain which always gives value for money 29 August 2013
Rated 4.0 out of 5.0 by Great for a short stay A clean and friendly hotel ideal for short stays. Room comfortable and wifi readily available. Staff very helpful. Would recommend. 28 August 2013
Rated 5.0 out of 5.0 by Relaxed atmosphere Stayed for four nights at Holiday Inn Express, lovely and clean Hotel, Breakfast very enjoyable, with lots of choices,Highly recommend the sausages, scrambled eggs and beans. Staff very polite and friendly, rooms were cleaned every day, enjoyed every minute . Would definitely go back if we were ever in the Bedford area again. Visited Bletchley Park , went to Milton Keynes shopping precinct and Duxford Imperial Air Museum, lots to do in the area. Found lots of restaurants nearby to eat out, not too far from Hotel. 27 August 2013
Rated 3.0 out of 5.0 by Bed not to bad , bad breakfast On arrival reception staff were not to bad had to wait a hole for room keys. Room was clean and tidy but bed rather uncomfortable. breakfast on both mornings not very good, cereal and hot food not replenished regularly, spillages on floor in breakfast area, staff slow to clean up. We normally love staying at holiday inn express but this one was very poor and would hesitate to stay here again. 27 August 2013
Rated 2.0 out of 5.0 by Probably Central Reservations Fault but....... Probably a central reservations fault but the actual Hiliday Inn Express were good & efficient. They of course cannot (allegedly) magic up the room type you booked, and got confirmation for. Pretty poor that I didn't get told previously and would have been easier to check in somewhere I could get what I requested! Managed to get correct room for the next night, so had to move all the stuff over. 24 August 2013
Rated 5.0 out of 5.0 by Convenient location for our needs Booked one night stay as we were attending the Flying Proms at Old Warden Airfield. The check-in receptionist was extremely pleasant and efficient, even forewarning us that a later breakfast might be advisable as there was a party of 30 students who tended to eat early! Our room was of a good standard with a comfortable bed and sofa bed and very clean throughout. Adequate choice at breakfast and we enjoyed the addition of hot items. Check-out was speedy. We have stayed here several times previously and have never been disappointed. My only criticism is that although the hairdryer has been thoughtfully placed near the mirror, there is no power point for hair tongs/straighteners. So please consider providing one or for a cheaper solution provide a mirror near the power points over the desk. 21 August 2013
Rated 5.0 out of 5.0 by Brilliant convenient and great service This hotel was great value for money. A really convenient location and good in every way. The beds were the most comfortable I have slept in for a long, long time. We mis-timed breakfast, going down at 9.00, but the food was replenished as soon as it ran out so there was more than enough for everyone. It was a really good breakfast too. 21 August 2013
Rated 5.0 out of 5.0 by Clean and comfortable hotel We enjoyed our stay in this clean and comfortable hotel, which had everything we needed for a family of four. The M&S shop at the petrol station was very useful. It's a shame that there was no pub or restaurant next to the hotel as most Holiday Inn Express hotels. 16 August 2013
Rated 4.0 out of 5.0 by Great location and bedroom comfortable We stayed at the Bedford Holiday inn express as we were house hunting and needed a convenient place to stay in the area. Staff were very friendly and helpful and the bedrooms were very comfortable, the airconditioning machine didnt seem to be operating but it wasn't a very warm day so that wasnt an issue. All other amenities were good and the breakfast had some good variations. Handy to have an M&S in the nearby petrol stations which was very convenient. 13 August 2013
Rated 5.0 out of 5.0 by Excellent Value The boys and I have been going on a lads weekend every year for the past 11 years. Every time we always book Express by Holiday Inn. The rooms are superb value for money and the staff are always great. Wouldn't go anywhere else!! 11 August 2013
Rated 5.0 out of 5.0 by Great room Great value as booked early. Lovely clean and very comfortable room. Great quality linen and towels and a clever room design. Breakfast was function but good and a great choice for this level of hotel. Fantastic, would recommend to all. Staff could be more welcoming though. 26 July 2013
Rated 5.0 out of 5.0 by Wonderful staff We stayed almost 4 weeks at this hotel. The rooms are comfortable, clean, with good working a/c's. The staff is very very friendly and helpful. 21 July 2013
Rated 2.0 out of 5.0 by Not very happy My family and I had just traveled for 4.5hrs to get to your hotel where I had booked two rooms, one for my parents and one for my wife and myself. We use your hotel quite often, however when we arrived we wanted to shower and dress to go to a restaurant in Letchworth to celebrate my fathers 90th birthday and my aunt's 80th birthday. Can you imagine how we felt when we could not wash, or even freshen up due to no water and no electricity at your hotel. The staff apologised and said an electrician was on his way. We had to be in Letchworth in less than an hour. We were offered free drinks on the house, but as I was driving and we were about to have a meal with drinks, we declined. When we returned to the hotel the water and electricity was back to normal, however when we got into the room there was a puddle on the floor where the Air conditioning was leaking. We were offered drinks again and this time we accepted. when we received the bill on my card it had been reduced from £69.99 to £49.00 per room. Whilst I can appreciate this was a one off, I forward this in response to your Email. We will use you again. 19 July 2013
Rated 5.0 out of 5.0 by Fire alarm The alarm rang during late evening whilst we were asleep. We were told in the morning that another guest hadn't closed the bathroom door , had a very hot shower which set of the alarm in the room. Perhaps a notice in each bathroom would be a good idea. 23 June 2013
Rated 5.0 out of 5.0 by Trevor27 1 night stay June 2013 Modern, clean, bright and comfortable hotel. Everything in very good condition and room was spotless. Relaxing stay. Would highly recommend. 22 June 2013
Rated 2.0 out of 5.0 by Sticky Tables Nice location for us on our business trip. Dining was very slow. Tables were sticky. We changed 3 times and found all table tops were the same. Meal itself was very nice though. Breakfast was good also. Drinks overpriced. 17 June 2013
Rated 5.0 out of 5.0 by always stay at this hotel when in he Bedford area We have found over the years that we get good value for money and a comfortable nights rest. The staff are very friendly and I would recommend this hotel. 11 June 2013
Rated 5.0 out of 5.0 by Excellent - all round! During my everyday business, I stay in 3/4 star hotels on a regular basis, usually for one or two nights, perhaps twenty times a year. Despite the fact that the hotel was full, all aspects of the customer service were exemplary. I would not hesitate to stay again, should I be in the area in the future. Thank you. 07 June 2013
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