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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

3.9

based on 323 reviews
76%
Recommend This Property

Ratings Breakdown

323reviews

  • 5 Stars
    138
  • 4 Stars
    86
  • 3 Stars
    51
  • 2 Stars
    26
  • 1 Stars
    22

Stay

By

19 January 2017

club

It was perfectly adequate to stay at this hotel. There was nothing fancy, but just basic accommodations. The hotel was nice and quiet, although there did not seem to be many people staying there.

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Great hotel

By

16 January 2017

I've stayed at numerous Holiday Inn hotels. This one was fantastic, like I've come to expect.

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Service

By

06 January 2017

club

Bad communication within they staffs ... bad influence

Posted byCustomerCare
16 January 2017
Dear Armster, Thank you for being an IHG Rewards Club member and for leaving us a feedback. Please allow us to apologize for the experience you had with the level of service you received and any inconvenience you may have encountered that did not live up to your expectations. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is. Thank you for staying and we hope you give us another chance to make your stay as best as it can be. Sincerely, Anthony M Case Manager IHGService
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Braintree

By

03 January 2017

The staff was excellent
Bathrooms and room clean and neat but smaller than I like.
Food was the fake eggs LOL

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Quit, comfortable room.

By

02 January 2017

Very quit and comfortable the only negative is the lack of TV options!

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breakfast

By

28 December 2016

club

we are usually so pleased with the breakfast offered at this property, but sadly the service person did not show up to work and a hot breakfast was unavailable

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Business Travel

By

25 November 2016

platinumelite

nice place to stay in the Braintree MA area. Lots of dinning options in the area.

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Great HIE!

By

24 November 2016

Read a few bad reviews, but experienced nothing negative at this Holiday Inn. Very friendly staff, great clean modern room. Inexpensive too! Would highly recommend! Very quick commute from Boston!

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Everything I expected

By

18 November 2016

I often stay at Holiday Inn Express because they are clean, comfy, reasonably priced, convenient to access, have nice people and I enjoy the cinnamon rolls. Braintree was no different. I will certainly stay again if the need arises.

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Nice Stay

By

15 November 2016

club

No problems at all. Had a very nice stay. Arrived a little early and room was ready, appreciated that.

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good location

By

07 November 2016

platinumelite

The hotel was perfect for my needs, close to Logan Express and good restaurants.

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Good service

By

21 October 2016

Only issue is with the fitness center, the equipment is old

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