Rated 4.2 out of 5 by 262
Rated 4.0 out of 5.0 by Jaycee101 Overnight visit
Clean and comfortable place to stay. Staff need to be more aware of guests but were willing and helpful eventually.
July 28, 2015
Rated 5.0 out of 5.0 by 53/04/65 Excellent hospitality
I highly recommend this particular Holiday Inn as a venue for a meeting point when going to a wedding & wedding reception. The location is ideal as near major routes as well as public transport.
Customer service & care cannot be faulted. We experienced high quality hospitality throughout. Each of our friends & family were greeted warmly by the Duty Manager & staff. Nothing was too much trouble.
Standards of hygiene & cleanliness were high. The housekeeping staff kept on top of everything & anticipated when anything needed replenishing.
July 26, 2015
Rated 4.0 out of 5.0 by Ernie65 Good Customer Care By All Staff
Helpful and caring staff, let down by odd maintenance issues which needs to be given a higher priorty as whilst greatly improved from last stay still has issues which should have been rectified before letting out rooms to paying guests.
July 23, 2015
Rated 5.0 out of 5.0 by magnificentmrspaul The consistent good quality I've come to expect
The loyalty system provided by IHG Club membership, automatically generated after staying at a hotel in the group, results in good value and competitive discount prices, thanks to the inclusion of breakfast. The bedrooms and bathrooms are always clean, spacious and relaxing, and the beds comfortable. The lack of full marks for my sleep experience is through no fault of the hotel's, but due to the insomnia that's concomitant with encroaching seniority. It's good to know that long journeys can be broken by finding a Holiday Inn Express in every city.
July 21, 2015
Rated 5.0 out of 5.0 by CRB0.5dtog Ideal and very well sited for comfortable overnight stay
From our welcome to departure the following morning, we were very impressed. Comfort and value are clearly high priorities and we can confirm that we were very pleased. The ladies on reception and restaurant duty were very professional and friendly and we felt really valued as guests.
July 19, 2015
Rated 5.0 out of 5.0 by crooklets Easy to book easy to park easy
The only problem was finding the hotel and then to find the access, no phone no. or post code was on the booking form so had to ask, otherwise all perfect.
July 18, 2015
Rated 5.0 out of 5.0 by muecke Comfortable bed and great service
Quiet area, nice staff, super breakfast, perfect stay, thank you !!!
July 16, 2015
Rated 5.0 out of 5.0 by Ndovu great beds
an excellent hotel all round,always stay here when in Braintree--used this hotel for 6 years plus
July 16, 2015