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Rated 4.2 out of 5 by 198 reviewers.
Rated 4.0 out of 5.0 by Great overnight stay. We stayed for one night only, but do intend to go back again in a month or so. This was a good budget hotel. The room was large and the shower was great. Good breakfast in the morning. Will definitely use this hotel again. 03 March 2015
Rated 5.0 out of 5.0 by Food great staff at this hotel. Only disappointment was the VERY limited food options. NOTE: The staff warned me about this on my arrival and they were correct ! 02 March 2015
Rated 1.0 out of 5.0 by NO HEATING IN ROOM Having read other reviews for this hotel before booking and seen that someone had had issues with lack of heating, I was reassured by the managers response to the post by saying all had now been corrected. If they are telling the truth then why did I have no heating or telephone working in my room? and why did the member of staff who brought me an electric fan (noisy) say that they still had some rooms that had problems?! Why do they think it is ok to sell rooms that are not fit for purpose? I would advise you get their written assurance of thing working before booking. Staff were very polite, and I did not have to pay for the room in the end but good staff let down by the foregoing management I feel. A sleepless night! 02 March 2015
Rated 4.0 out of 5.0 by Great service I really had an enjoyable time and was able to concentrate on my business, without having to worry about the hotel and fascilities 23 February 2015
Rated 4.0 out of 5.0 by Bed and Breakfast This hotel as with all the “Kew Green” managed hotels is starting to suffer from a lack of investment and poor maintenance. Portable heaters and broken drinks chillers all add too general atmosphere of slow neglect. The staff are brilliant and nothing is too much trouble for them, but you feel they are a little apologetic for the little niggles around the building. Would I stay again, yes as it is convenient, could I recommend, not with a happy heart. 4 out 10 19 February 2015
Rated 4.0 out of 5.0 by Return visit On this return visit yet again the staff are the highlight, overall another good stay. 18 February 2015
Rated 5.0 out of 5.0 by Very good Clean and comfortable with friendly and professional staff 16 February 2015
Rated 4.0 out of 5.0 by Nice hotel, great staff, poor mattress! We were greeted with a smiling, helpful receptionist who checked us in, the hotel was lovely. Our room was very modern and plush looking but the mattress was so incredibly hard sleep was very difficult. So disappointing because the hotel itself was brilliant. 12 February 2015
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