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Rated 3.7 out of 5 by 133 reviewers.
Rated 5.0 out of 5.0 by Friendly staff I have stayed twice now at the Bristol Holiday Inn Express and both times have received a great level of courtesy, helpfulness and friendliness. The room is clean and provides everything I could want. It is also quiet. The breakfast was slightly disappointing on Easter Sunday; a choice of scrambled egg, sausage and baked beans on the hot buffet but what there was was tasty. Plenty of toast available as well as juice, cereals and hot drinks. I would recommend this hotel as value for money. 06 April 2013
Rated 5.0 out of 5.0 by comfortable and convenientg Stayed for one night,good position for centre and station 31 March 2013
Rated 3.0 out of 5.0 by A few changes could improve My first point with the Hotel is the lack of adequate Disabled Parking. There are several spaces at the back door but only one is used for Disabled Parking. I think at least three spaces could be reserved as the main Car ark is only a few yards away. Secondly my bed was covered in soot as soon as I switched on the room heater. I was moved to another room but this should not happen. At the end of my first full day I returned rather late to my room to be greeted with the strong smell of sewage in my corridor and even stronger in my bathroom. On a positive note I found the staff both before my arrival and during my stay to be very professional and they all tried hard to make my stay an enjoyable one. The Hotel is well positioned and has a good car park at the back which is a bonus in a busy high street. The problems are solvable so all in all I would return to this Hotel 31 March 2013
Rated 1.0 out of 5.0 by Tired, grubby and overpriced On a positive note, this property is really handy if all you need is an overnight stay close to Bristol Temple Meads station. Beyond that it is dated, poorly maintained and exceptionally pricey in relation to the quality of the accommodation. The breakfast food was really poor quality, too - over-ripe and bruised fruit, processed cheese slices, paper-thin toasting bread, cheap croissants and disgusting Elm Farm long-life yoghurts. I won't be returning until it is refitted and under new management. 25 March 2013
Rated 4.0 out of 5.0 by Good location and value The staff at this hotel (especially on the reception desk) are always friendly, helpful and attentive - a real asset. I have previously stayed in rooms at the front and found them to be very noisy but this time I requested a room to the rear and had no complaints at all. The cooked breakfast never looks particularly appealing but I enjoy the rest of the items on offer. All-in-all this hotel suits our needs very well, which is why we don't bother looking at alternative establishments any more. 23 March 2013
Rated 1.0 out of 5.0 by NIGHTMARE I AM A GOLD ELITE MEMBER. I BOOKED THIS HOTEL ON 22 JAN 2013 AND REQUESTED A HIGH UP END OF CORRIDOR QUIET ROOM. I ALSO REQUESTED (CONFIRMED) A ROOM WITH SOFA BED AS THEY ARE NORMALLY MORE SPACIOUS. ON ARRIVAL I WAS ALLOCATED A ROOM ON THE 4TH FLOOR (OUT OF 6) NEARLY IN THE MIDDLE OF THE FLOOR AND A ROOM WITHOUT SOFA BED. i WAS AWAKENED AT 11 30PM BY NOISY GUESTS HAMMERING ON OTHER DOORS ALONG THE CORRIDOR, SHOUTING AND USING FOUL LANGUAGE. THIS HAPPENED AGAIN AROUND 2AM AND AGAIN SHORTLY AFTER 6AM. WHILST I APPRECIATE THAT GUEST BEHAVIOUR CAN BE SOMEWHAT OUT OF YOUR CONTROL, IT IS JUST FOR THIS REASON I REQUESTED THE ROOM I DID. IE QUIET, END OF CORRIDOR. IT WAS A MOST DISTURBED AND UN ENJOYABLE EXPERIENCE BEING LOCATED WHERE I WAS. THE BED HAD A SELECTION OF SOFT AND HARD PILLOWS BUT THE SOFT ONES WERE SO FLAT THERE WAS VIRTUALLY NO FILLING IN THEM TO ALLOW THEM TO BE SOFT. I LIKEN THE PILLOW COMFORT EXPERIENCE TO BEING TOTALLY A NON STARTER. tHE BED SHEET ALSO HAD A HOLE IN IT. OVERALL I CONSIDER THAT STANDARDS AT THIS HOTEL ARE WELL BELOW WHAT I HAVE BECOME TO EXPECT I HAVE STAYED IN MANY MANY HOLIDAY INN HOTELS IN THE PAST AND BEEN VERY SATISFIED WITH THE STANDARDS HOWEVER THIS EXPERIENCE WAS THE WORST EVER. I HAD HOPED THAT BY OBTAINING THE GOLD ELITE STATUS THAT IT MIGHT HAVE GIVEN A DEGREE OF BETTER ROOM ALLOCATION , BUT CLEARLY THIS ACCOUNTS FOR NOTHING HERE. 18 March 2013
Rated 4.0 out of 5.0 by HOLIDAY INN EXPRESS BRISTOL HIEXP Bristol offers the same consistant product that I have experienced over many years from all HIEXP hotels. They are clean, warm and comfortable at a fair price especially as breakfast is included. I use HIEXP whenever possible... A Vermot 12 March 2013
Rated 4.0 out of 5.0 by Super great location (Train Station and City Center) Two minutes walk from Bristol Train Station and 12 minutes walk to the City Center. Good service, clean and quite. 05 March 2013
Rated 2.0 out of 5.0 by Smoke Smell Although the room was a no smoking room the smell of smoke was nearly overwhelming, it would have helped if the air con worked, but it did not. Heating came from a machine labelled do not use - told to use by reception who said they were to busy to attend. the plug in sink was stuck and had to prise open with spoon - pointless ringing reception again as I expect they were to busy. drain from shower tray partially blocked and nearly overflowed 01 March 2013
Rated 5.0 out of 5.0 by Excellent customer care, very clean room & comfortable bed We had booked for 2 nights and our first impressions of the holiday inn was when we asked to change the days of our stay. Reservations(Ranka) couldn't have been more helpful and it was lovely to see her on duty on our visit. The only problem we had was parking the car as the hotel car park sign is not visible as you drive behind the hotel & we didnt spot the temporary parking bays at the back door as we were following the road arrows into the public car park. The manager took this on board & said she would pass it on. The staff looked after us with a personal feel making sure we had a quiet room & giving us information about Bristol. Nothing was too much trouble.The bar was open very late which we used when we returned from our party ensuring we had a relaxed end to the evening. We found the bar prices reasonable. We slept extremely well in a very comfortable bed in a very clean room of a good standard. Well done Holiday Inn Express - we will be back! 16 February 2013
Rated 4.0 out of 5.0 by Convenience, Comfortable, Clean, Good Breakfast and service with heart As titled, Convenience - 2mins walk to Bristol Temple Mead Train Station Comfortable - Got everything you need for daily use Clean - As titled Good Breakfast - Full Breakfast Service with heart - Friendly 100% recommend 10 February 2013
Rated 1.0 out of 5.0 by below Average for the Group I have stayed at a no. of these hotels and so far this one is the worst, it might be the location, but it was very noise and the food was below par. 04 February 2013
Rated 2.0 out of 5.0 by Tired Hotel Breakfast poor Rooms and overall Hotel looks tired, needs freshening up to justify staying here again. New Holiday Inn on Bond Street is so much better if you can book in advance and get similar or cheaper rates. Heating took a while to 'kick in' - sat with my coat on for 30mins waiting for it to warm up. When arrived for breakfast at around 8.45am most of the hot options not there and were not replenished. Did get free wi fi and 2 for 1 drinks voucher as a PC member. Reception staff were pleasant. Stayed here 3 or 4 times in the past but wont be coming back any time soon. 23 January 2013
Rated 4.0 out of 5.0 by The Bristol experience Having stayed a lot in HIE's around the country, Bristol lived up to the good standard of all the others. Only a couple of gripes, a blocked shower tray which was reported to girl on reception, but not acted upon. Traffic noise a bit loud from about 5am. One plus point, was the tall guy on reception (I'm sorry I didn't get his name, I think he was in charge) he was so helpful and pleasant, and couldn't do enough for us. Excellent service. We would certainly recommend Bristol Templegate, and it is so central and handy for both buses and trains. 22 January 2013
Rated 3.0 out of 5.0 by Comfortable room. Excellent Reception Staff. Perfectly adequate room for a short stay. The "Free" breakfast is probably the worst I have had anywhere. 18 January 2013
Rated 4.0 out of 5.0 by Great hotel - shame about the breakfast lovely clean, modern hotel with helpful staff, comfortable room as you'd expect from the brand but the breakfast was a real let down 15 January 2013
Rated 5.0 out of 5.0 by short stay staff were excellent location very good , handy for restaurants and shops 10 January 2013
Rated 5.0 out of 5.0 by Very ckean bed, tidy room, excellent food, polite and helpful staff The bedroom was very spacious, very clean, and had all the amenities plus the bathroom was big and clean The breakfast (food) was varied and very good The staff were very helpful and polite 09 January 2013
Rated 3.0 out of 5.0 by Convenient location, good service but..... Ideal location when arriving by train late evening. Receptionists top notch. Warm, sincere and helpful. Rooms par for the course, but let down by poor, messy choice of tv and radio channels. Try finding BBC One, Two, ITV or Ch4. They're buried in amongst a pile of drossy freeview channels. And no Radio 4? How can you start the day without that? Breakfast was poor the day I stayed. No brown bread, no rolls, just some tired, cheap & nasty white sliced. And the scrambled eggs were tough and luke warm - how long had they been lying on that shelf? Maybe I was unlucky - as normally HIE hotels (including this one) do much better than this. 04 January 2013
Rated 5.0 out of 5.0 by Great location and service Great hotel. Right across the street from the venue for our evening. Comfortable and quiet. A really good night. Second time we have stayed there. 02 January 2013
Rated 5.0 out of 5.0 by VERY HELPFUL STAFF My wife and I came to Bristol for a shopping weekend, we had a superb deal with the HIE... The whole weekend was superb, we were greeted by friendly staff, we were given a room on the 4th floor which had a great view of the city and was quiet because of its position... The room itself was warm and comfortable and very clean... Breakfast was as expected but the staff were run off their feet as it was very busy... We couldnt have asked for better service and a thoroughly clean and convenient hotel... 15 December 2012
Rated 2.0 out of 5.0 by ok still have not received my priority rewards points for this stay caqn this please be sorted? 14 December 2012
Rated 5.0 out of 5.0 by Good value hotel Stayed 6th - 9th December 2012.Polite,cheerful staff on reception, Clean comfortable room,good shower.Good breakfast.Consider this hotel to be very good value.Woulld use Holiday Inn Express again. 14 December 2012
Rated 2.0 out of 5.0 by Musty and overall poor Room had a real musty smell, carpet wasn't clean, the mattress on the bed has seen better days and to top it off i was charged for my room after my stay even though it was a reward night. I stay in Holiday Inn's all over the world and this along with Preston is the worst which is a shame as most are of good to excellent quality. Avoid. 13 December 2012
Rated 4.0 out of 5.0 by Location location Three minutes walk from Temple Meads station. Car park next to hotel. Good bus links. Front faces station and busy forecourt. We chose a back room to be quieter. About 8 minute walk to historic town centre. Pleasant staff. Typical HI Express breakfast: adequate but not cordon bleu! If you have time you MUST visit SS Great Britain, 15 minutes on foot from hotel: brilliant experience. In fact, Bristol is great for a 2 or 3 night city break 07 December 2012
Rated 4.0 out of 5.0 by 1 night B & B Booked directly at short notice, dealt with effectively. Good n/s room on 5th floor. Room amenities were very good, although I did have to ask for additional coffee sachets for our room. Parking facility at hotel was excellent, although first come first served. Lounge facilities were reasonable, with bar and large tv. Felt breakfast ingredients were quite basic, although I presume they were reflected in the price of the room. No such thing as a free breakfast. Photocopy of town map was just about adequate for tourists such as ourselves, although staff were very helpful with directions. Surely proper tourist maps could be obtained from the tourist board. More tv channels could be provided at little extra cost. Finally, we would definitely stay here again. Perfect for central city location. 04 December 2012
Rated 1.0 out of 5.0 by worse holiday inn ever I have stayed at many Holiday Inns but this is the worse. I was here with colleagues for 2 weeks on nights, and we all requested quiet rooms, only to be put in a room overlooking the main road, very noisy. We were all sleeping off nights, only to be woken at 10.30am by a fire practice. The maintenance man then proceeded to fit new soap dispensers to all the rooms, again disturbing us all by his drilling. The cleaning leaves a lot to be desired. The breakfast is like every other Hol Inn Express, poor. Only one member of staff speaks English, so communication with staff was extremely difficult. I would not stay here again, there are several other hotels within walking distance of this one, and are far better. 24 November 2012
Rated 5.0 out of 5.0 by great service very pro and nice staff!! perfect and very clean room. 19 November 2012
Rated 5.0 out of 5.0 by Overall good experience. I was very pleasantly surprised. I expected a rather small scale "average" establishment but everything was excellent and I would certainly stay there again if I was travelling from/to Bristol Airport or Bristol itself as I travel by train from Totnes. The big PLUS - I slept like a log for the first time in several days for which I was very thankful! 17 November 2012
Rated 3.0 out of 5.0 by Short stay The area where the hotel is great for getting the trains and buses,as it is just across the road.It is a long walk into the city for shopping.No restaurant at hotel and only one place to eat near by.Free breakfast but not nice rather pay for a nice breakfast in restaurant.Hotel was clean small room for 3 people. 14 November 2012
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