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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 840 reviews
91%
Recommend This Property

Ratings Breakdown

840reviews

  • 5 Stars
    482
  • 4 Stars
    245
  • 3 Stars
    75
  • 2 Stars
    20
  • 1 Stars
    18

Not good value for money

By

23 July 2017

platinumelite

Very un pleasant person on check out - very nice lady checking in - helpful with map of where to eat.

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Helpful Staff and friendly atmosphere

By

23 July 2017

Reception staff member was very helpful, giving me directions to a location outside Cardiff and providing a map as well. The hotel was busy but the atmosphere was buzzy and warm, especially at breakfast.

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Comfortable Bed, limited breakfast

By

19 July 2017

Clean, comfortable room and friendly, helpful staff

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Excellent

By

19 July 2017

club

Everything about staying at this hotel is good and we will return again

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Leisure trip

By

17 July 2017

club

The holiday inn in Cardiff is a very inviting, the staff are great, very polite

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Excellent

By

14 July 2017

club

Cannot fault Karen and her team. Excellent, friendly hospitality

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An overnight stay in Cardiff

By

14 July 2017

club

As usual the staff were friendly and helpful. The room on the top floor overlooked the water . Some people may not appreciate the road noise from the link road when the window is open..
Comfortable clean room . Good size towels . Soap dispensers by sink and in shower. More than adequate breakfast.

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Good service.

By

14 July 2017

club

Location was excellent for the Cardiff bay
As we were attending the ceremony at the millennium centre.

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Late check out

By

14 July 2017

When we asked about a late check out we were surprised to find out we could avail of this service for free if we signed up to be a member of hie loyalty club. This was a welcome surprise and now im a member il be staying in hie across the world. Staff were very happy to help with setting up my account and made it easy simple and quick to do.

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Great staff

By

10 July 2017

club

All staff were friendly and helpful, evening meal was tasty and breakfast had lots of choice and was very good.

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Stiflingly hot room

By

06 July 2017

club

Hotel was in good location for Cardiff town centre and Mermaid Quay. My poor score was based solely on the stiflingly hot room. Totally inadequate old air con. We spend 2 sleepless uncomfortable nights. Most staff were understanding and tried to help with fans although one member of staff tried to say the air con worked and we must have the heating on!

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A great nights sleep

By

04 July 2017

Comfortable and excellent service. Had a great nights sleep with choice of pillows

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