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Rated 4.4 out of 5 by 468 reviewers.
Rated 5.0 out of 5.0 by Fantastic in comparison with other hotels Had to leave another hotel after the first night as the service and state of the rooms were not as high standard. August 31, 2015
Rated 5.0 out of 5.0 by Excellent staff and good location Travelling with two children 3 and 6 we needed somewhere central to both the docks and city centre as well as near to the bowling alley and cinema. Location is spot on 15 minute walk to city centre and five minute walk to dock and 10 minute walk to Dr Who. Staff on arrival were excellent giving us a map and detailing water tours , bur routes and all Cardiff had to offer . Room clean and tidy bit cramped with four of us but really we only using it as a base to sleep and free wifi was brilliant as kids could entertain themselves on their I pads . Breakfast had no bacon a disappointment but gentleman running the breakfast service was fab with the kids . Car parking rate was reasonable for city parking and secure . Would definitely use this hotel again. August 31, 2015
Rated 5.0 out of 5.0 by great location and great service We stayed in Cardiff for the first time and had our dog with us. The staff could not have been more helpful and friendly and the location was fantastic-a short walk and we were at the bay and had a great choice of restaurants, some with outdoor areas so our dog could join us rather than be left in the room. Another short walk and we were in the centre of Cardiff. Value for money for a family of four was amazing -we will certainly stay again. August 29, 2015
Rated 4.0 out of 5.0 by breakfast with a smile Our stay at Cardiff Bay Holiday Inn Express served us well with comfortable beds and sufficient room to manoeuvre the wheelchair in the accessible room. The delightful attention of the Polish waiter at breakfast was our highlight! The speed he dealt with clearing tables was admirable. He greeted and spoke to all and the children obviously enjoyed his high fives! He made a particular point of ensuring that everyone had what they needed and had enjoyed their breakfast. August 28, 2015
Rated 5.0 out of 5.0 by cardiff On arrival checkin was fast and efficent, staff was friendly and helpful especially about places of interest that my family and I wanted to visit. The only disappointment that there was no bacon at breakfast, I did enquire about this and they told me that this is company policy not to serve bacon. I did like the idea of having a small donation to charity for having hot drinks in the recpetion/bar area. Overall experience was excellent and nice that staff wished us a safe journey home and enjoy the rest of our day on our departure. I would have no hesitation in stopping here again as it is ideally situated between the city centre and Cardiff Bay. August 25, 2015
Rated 5.0 out of 5.0 by Lovely stay for the family Just returned from a night away with my family (2 adults and 2 children), at the holiday inn express Cardiff bay. Had a fab and relaxing time as this hotel was not only spotless, quiet and welcoming but also ideally situated for walking distance into Cardiff for shopping (My son and I did the millennium stadium tour), and also prime position to walk to Cardiff bay, where there are plenty of restaurants and fantastic views. On awakening from a quiet and comfy nights sleep we headed down to breakfast. We found the staff worked hard and were helpful and there was plenty of choice to keep both the adults and children (12 and 14) happy. Thank you Holiday inn express for a happy and memorable experience. I look forward to staying with you in the future. August 24, 2015
Rated 5.0 out of 5.0 by Great room for limited mobility An over night stop en-route to St Fagans. The disabled access room was great for my Mum who is of limited mobility. The room for me and m;y 2 children was great (except it wasn't made up when we got there! This was quickly rectified by the front desk personnel# All the personnel were friendly and helpful, especially the gentleman overseeing breakfast who even kissed our hands! #but not in a creepy way!) August 24, 2015
Rated 5.0 out of 5.0 by Nice place to stay. This hotel is certainly one of the better hotels we have stayed at. The only criticism may be our failure to operate the air-conditioning system. August 23, 2015
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