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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 1329 reviews
86%
Recommend This Property

Ratings Breakdown

1329reviews

  • 5 Stars
    686
  • 4 Stars
    380
  • 3 Stars
    129
  • 2 Stars
    71
  • 1 Stars
    63

Great Staff

By

27 July 2017

club

The staff was friendly, attentive and very helpful in meeting my needs and the needs of others in my group. The hotel was great and in a perfect location for everything we wanted to do and see. The rooms were a little small but not bad for the price we paid.

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Chicago weekend

By

26 July 2017

platinumelite

My fourth stay here. Used my annual free night from Chase. Person who checked me in was extremely helpful and said hello to me by name more than once during my stay. Bathroom was not fully cleaned up on my last day. Returned to my room too late to complain. As an older person afraid of falling, I wish the shower also had a side bar for support on the wall as well as the one at the rear of the tub. Quality of the food at breakfast was mediocre at best compared to other Holiday Inn Express locations I have stayed at as well as similiar type hotels which are part of other chains. Business center was very convenient and easy to use.

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Not bad

By

26 July 2017

Room was a little on the small side but worked. We were on the 12th floor and still heard a lot of outdoor noise. Little to no noise insulation, sounded like the window was open even though it was closed.

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Clean

By

25 July 2017

Friendly staff, clean rooms, additional allergy friendly items in the breakfast area would be a plus

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HIE downtown Chicago, July 2017

By

23 July 2017

Clean, quiet, comfortable. Room was "snug" ( it's an old building) but had everything necessary. Very good location.

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comfortable enough in the heart of the city

By

23 July 2017

club

smallest room I've ever stayed in at a holiday inn express but i suppose it could be because it was in the heart of the city and within walking distance to a lot of shopping, eating and tourist locations. overall a good value for the location. room was a bit dusty and caused my allergies to act up. breakfast was good and staff was friendly and helpful.

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Polite ,welcoming staff

By

23 July 2017

club

Front desk very welcoming,comfy bed,good breakfast,excellent location,overall great staff!!

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Great service

By

23 July 2017

club

I was very happy with the stay. Breakfast was hot and fresh, with fresh fruit and yogurt. Coffee all day. Location was in the heart of all kinds of things to do.

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Great for business trips

By

22 July 2017

platinumelite

Great location, courteous staff, clean rooms, fast internet.

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Good location, poor breakfast

By

21 July 2017

Had bad customer service at breakfast. Hotel is in great location.

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Not what is expected from a Holiday Inn

By

20 July 2017

We have stayed a many Holiday Inns over many years and have been satisfied with the appearance of the hotel and size of the rooms and the quality of the amenities and the housekeeping services. in these regards this Holiday Inn was a disappointment. Its major asset was the location but this positive is overshadowed by the negatives.

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Very ordinary

By

20 July 2017

The room size was extremely small. The breakfast area is also very cramped up.

The food in the breakfast buffer was not friendly for vegeterians.
Needed to wait 5 - 6 min for the elevator to come to you during peak hours.

Apart from the location, nothing else was great.

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