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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 1236 reviews
86%
Recommend This Property

Ratings Breakdown

1236reviews

  • 5 Stars
    637
  • 4 Stars
    354
  • 3 Stars
    121
  • 2 Stars
    65
  • 1 Stars
    59

Amazing Location, Friendly Staff, Great Value

By

24 April 2017

club

The rooms at this hotel are teeny tiny as is the gym (no pool), but if you are only looking for a clean, comfortable place to lay your head at night and some friendly faces to greet you in the morning as you head out to enjoy the amazing Chicago sights at your doorstep, this is perfect!

If you have kids, you may need two separate rooms. The standard room here is a Queen room with NO room for an extra bed or pullout. At this price, it's still an amazing deal, but rooms do not adjoin, so it may not be appropriate if you have very young kids that can't be trusted on their own in a hotel room.

The gym is very small - two treadmills, one bike and some free weights, however, if the weather is good, you are only a mile or so from the lake front path.

Overall, a fantastic value. Breakfast is predictable and fairly "processed" but it does the trick since you'll likely want to leave room for a Chicago sized lunch and dinner.

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Great Location Boutique Feel

By

23 April 2017

Stayed at HIE for a conference since the conference hotel was way over priced. I'm a loyalty member with IHG anyway and wanted the points as well. First time staying at this location as I usually stay at the Intercontinental on Michigan Ave. I found this location to be cost efficient, staff really friendly, great location, small but with a historic boutique feel. Great choice for the money and for a single or married couple traveling.

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Clean But Small Rooms

By

21 April 2017

club

The hotel staff was very friendly. Rooms were clean, but small for a family of four. When you are on the go though, how often are you even in the room? Beds were comfortable.

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Room was very dirty

By

21 April 2017

The bathroom had small and large black hairs everywhere. The bed smelled of sweat, as did the pillows. We will not be staying here again.

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Brad

By

21 April 2017

platinumelite

Clean, smart, great location, quiet. Breakfast is a bit crowded and slow- need more equipment (toasters, waffle maker etc)

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Great time on the Magnificent Mile

By

21 April 2017

The Holiday Inn Express is a wonderful hotel with an amazing staff in a prime location. My only complaint is the rooms with double beds are ridiculously small, even for a downtown Chicago hotel. Best suited for couples with one bed versus a family with two beds. Very crammed but overall great stay.

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Great Location...

By

20 April 2017

platinumelite

The hotel is located on North Wabash Avenue, so its very close to almost everything. In fact, my family and I actually walked more than we took the train. The hotel is very clean and the staff are extremely friendly and helpful. My only complaint about my stay is that the room was very tiny, but that is to be expected in a hotel built in 1925. All in all, my family and I had a pleasant experience and would definitely recommend this hotel.

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great staff members but...

By

18 April 2017

Maggie and Fabi went above and beyond to make sure we had a pleasant stay and experience' their hospitality was excellent. Our housekeeping lady on the 7th floor was also very welcoming.
would give this hotel a 4 star if it included a fridge and microwave. would give this hotel a 5 star if they get new sheets, blankets, and pillows.

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extremely friendly and helpful staff at check in

By

17 April 2017

club

Room was great especially since it had a refrigerator which is an absolute necessity in today's time. Bed extremely comfortable. . Location was great and breakfast was plentiful and had lots of variety.
The check-in staff were very helpful and gave excellent suggestions for food , shopping etc. specially Jackie, Maggie and Kirby.
The only drawback was that as soon as you enter there are about 5 steps which you have to climb before you can check-in. This becomes a bit of an issue if you have heavy bags checking in or at the time of checking out.
But apart from this I loved this hotel.

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Great Value

By

14 April 2017

The room was small, but the price was worth it. The hotel was very clean and the staff was extremely welcoming.

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Good location

By

11 April 2017

Small hotel that is conveniently located for shopping and dining.

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Pleasant and Hospitable Staff

By

11 April 2017

club

I found that during my brief stay, I received great examples of what hospitality means.They were simple yet memorable. From the friendly smile that greeted me and efficiently checked me in, to speedy extra towels that appeared in a flash I felt that the staff here was professional and that there wad truth behind their trained hospitality fundamentals. Something lacking often in other hotels. They represent Chicago and the Holiday Inn Express brand very well. They deserve a gold star.! Especially the woman who checked me in that night.

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