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Rated 4.1 out of 5 by 593 reviewers.
Rated 3.0 out of 5.0 by Staff Attention and Availbility of Wi-Fi Stayed at this hotel for 3 nights during July 2015 and I can say that the experience was not above average at best, considering that you would expect a higher level of attention to Platinum IHG members. Three issues in particular: 1) Wi-Fi in the room was horrible. Showed only 1 single bar or no reception at all. When I've brought this up to Front Desk, they first said that they will provide an in-room router, however, nobody came to my room that day. Next day, they moved us into another room with supposedly better Wi-Fi, but they failed to test it themselves and it was the same quality or lack thereof. Both my gf and I tested on our smart phones and on the laptops, but Wi-Fi was not usable. 2) During the check-in, no priority or instant check-in for Platinum members. Was told to stand in line like everyone else, though IHG advertising instant check-in for Priority Club members. 3) Whenever issues were brought up with Front Desk staff, mostly they behaved with a dismissive attitude. In general, the hotel is clean and free underground parking is available, but good enough only if you don't plan to spend much time inside the hotel. July 23, 2015
Rated 4.0 out of 5.0 by Great for a short stay Check in was in the afternoon of 11th July and was to leave on the 12th morning. Shuttle from airport was on time and was in the hotel very quickly. Check in was efficiently handled by Ms. Joyce who gave me all the information required. Rooms are on the smaller size (similar to other HI Express rooms), very clean and functional. Bathrooms are clean and basic. Asked for a shaving kit which was provided very fast and on a complimentary basis. Rooms are comfortable, quiet and had a very good nights sleep. Breakfast spread was good, and there was enough tables in the hall. No grocery/ other shops in the vicinity. Metro is not really within walking distance. Great for a value for money break from the airport! July 22, 2015
Rated 4.0 out of 5.0 by Good Value for the money If you are looking for a hotel very close to the Dubai airport, offers free shuttle service and has reasonable rate and great value for the money then Holiday Inn Express Dubai Airport is a great choice. Ben B Canada July 21, 2015
Rated 4.0 out of 5.0 by simple hotel with value This is a very simple hotel but offers good value for both business and leisure. Location is wonderful as it is close to the airport and the Metro station. The breakfast is also more than satisfactory for this class of the hotels. Room is clean and you will get what you expect. There is a shuttle bus, but it may be difficult for the first time traveller to figure it out - it would be perhaps better for the hotel website to indicate the map for the hotel shuttle stop and approximate timetable (every 30 minutes). One thing the hotel can improve is the wifi - in some rooms, wifi signal is very weak and it may be difficult to connect. Hope that the management will improve this aspect. July 21, 2015
Rated 5.0 out of 5.0 by Sleepover in Dubai Easy to access from the airport due to every half an hour shuttle services. Easy check in/ out. Wide range of breakfast buffet. Bed very comfortable and I was happy that air condition panel was easy to operate. July 20, 2015
Rated 5.0 out of 5.0 by Location, Price and Service The location of the hotel is very convenient when just transiting in Dubai due to its proximity to the airport. Room conditions is good and clean. The price is value for money. July 19, 2015
Rated 4.0 out of 5.0 by generally just ok Main issue was no way to coontrol AC and without a cooler room the duvet was very uncomfortable making sleep challenging. Why we need to have duvets in a climate like Dubai I do not understand. The sheet and blanket is a much more sensible and comfortable option allowing the guest to determine how much cover they need and to sleep well in a room at 23 to 25 degrees rather than one cooled to 18 deg to allow sleep under a duvet. A ridiculous waste of energy. July 18, 2015
Rated 5.0 out of 5.0 by Great place to stay Great place to stay always had a great stay. I would recommend to all my friends who fly thru Dubai. July 17, 2015
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