Rated 4.2 out of 5 by 472
Rated 5.0 out of 5.0 by CC101 Lovely staff shame about the sofa bed
I cannot praise the staff highly enough they are the reason why I would return to this hotel again. They were wonderful, friendly, helpful and professional too, they really are a credit to the hotel industry. Our room was clean and had all we needed, the breakfasts were lovely too, the only issue we had was the children's sofa bed. We arrived late as we were held up by being stuck on the M1 while it was cleared of a road incident for several hours, turning a 4 hour journey into an 9 hour one. We were exhausted and just went straight to bed, in the morning both children complained of sore backs. We laid down to see how the sofa bed was ourselves and were frankly shocked. It was so uncomfortable it really barely qualified as a bed at all, every bar supporting the mattress dug into you, the mattress itself had lost all its bounce, what should of been 3-4 inches of foam was nothing more than a duvet when compacted. Shocking that this is found in a hotel chain which I associate with good quality accommodation.This sofa bed really let down the stay. We asked the reception staff about the problem and asked if they could do anything, they looked for an alternative mattress but could not find one, so in the end we had to take the mattress off the frame and place it on the floor, the staff gave us some spare duvets to bulk it up a little, but the children had to sleep on the floor as if camping for the remaining 3 days, it was still uncomfortable and very much less than desirable it did however mean they didn't have the back problems. I am very disappointed by this, it was not what I expect of any hotel and certainly not of the Holiday Inn hotel chain. The only reason I am not giving it a horrid review is the staff, they lifted what was becoming a nightmare trip into the family mini break we had wanted. Their bend-over-backwards approach and genuine friendliness made our memories of the place more than just a old mattress on the floor. Two of the staff I must mention by name as they were just so good, Richard who was the duty manager and Victoria who was doing several jobs every time we saw her, these people are just simply superb, They are what makes a simple stay into a pleasure and a so-so hotel experience into a hotel I will return to.
August 1, 2015
Rated 3.0 out of 5.0 by Dilly02 Fair price
Sofa bed uncomfortable and breakie not great I'm afraid. Best bit at breakie was good coffee machine. Good for a stop over.
July 31, 2015
Rated 5.0 out of 5.0 by AB-40 Easy stay for an early flight from Luton
This is an easier stay for very early flight from Luton, without the parking hassle at Luton Airport hotels. Really friendly staff too, I even managed to even get a decent coffee at 4am before the Breakfast was even set up.
July 25, 2015
Rated 5.0 out of 5.0 by Our Caroline Excellent stay
Very happy with everything about my stay, thought it was an excellent hotel, great value for money, bedroom was comfortable, bathroom was sparkly and modern, hotel was very aesthetically pleasing - lovely grounds outside, clean and classy inside. Great breakfast, friendly staff, everything I needed.
July 23, 2015
Rated 5.0 out of 5.0 by Ynot64 Great Overall Experience
Stayed only one night for continued traveling to Scotland. Didnt know about the complimentary amenities until I was gereted as a Gold Level member! Nice touch! Brand new hotel with rooms large enough for two people and a place to put luggage on the floor and stil have room to walk. The best breakfast of any HIE I've stayed at. Friendly staff and everything went great! Stayed here again on my way out of Scotland to Dover and it was just as great as the first time!
July 23, 2015
Rated 5.0 out of 5.0 by KazStu Weekend Break
Always use Hotels that accomodate a little dog for weekend breaks ,love Tamworth but prices have gone up, look for cheep deals.
July 22, 2015
Rated 5.0 out of 5.0 by emjh Handy location
Very pleasant stay.
Location excellent for onward travel via M1 and M25.
Able to check traffic before setting off.
July 21, 2015
Rated 5.0 out of 5.0 by Nicko19 Lovely Hotel
We have stayed at Dunstable Holiday Inn several times and have enjoyed every stay. We will definatley go back again..
July 21, 2015