Rated 4.2 out of 5 by 440
Rated 3.0 out of 5.0 by Washing machine Disappointing stay.
See previous comments. We have already stated our views, and do not think it is necessary to keep repeating them.
May 31, 2015
Rated 1.0 out of 5.0 by ClaireW2015 bank holiday disaster
On arriving hotel looked great, clean. Checked in approx 2:30, told room was ready, by time we sorted room and unpacked car it was about 3:00, at approx 2:30 whilst getting changed a maid walked in to my room. Wasn't particularly pleased at this as you can tell! No telephone in room (mobile signal awful, had family also in the same hotel but completely different floors) every time I needed to speak to other family members u had to then travel 2 floors up! Other people had phones in their rooms! Hair dryer broken, had to use family members. (Again with wet hair travelling 2 floors up). Room key cards wouldn't work, had to go back to reception each time! Coffee weak, breakfast appalling (no taste, no marmalade for toast, bacon fatty, etc.
On having drinks in bar area in evening (on a bank holiday) NO drinks available - pretty much everything has run out, no wine or beers or spirits. Absolutely appalling.
On check out the following day received 50% refund but still thus should not have happened and I would not recommend this hotel chain.
May 29, 2015