Rated 4.5 out of 5 by 440
Rated 4.0 out of 5.0 by marty75 clean and tidy
Had a great two night stay in the hotel. Staff are friendly and proactive.
July 1, 2015
Rated 3.0 out of 5.0 by Christiaanjp value for money
Comypared to other countries (like Germany) , you tend to think you pay far too much for this hotel. But basically when you compare this hotelwith others in town, I think you get value for money. Solid service, moderate breakfast and breakfast area (no WIFI or 3G/4G coverage), good quality rooms.
The only big minus had nothing to do with the hotel, but with some guests, who treated the hotel as if it was theirs (smokingin the room, clipping nails in the corridor etc). This was a big minus on our overall good experience in the hotel. The quality is not only made by the hotel, but also by the guests.
June 28, 2015
Rated 5.0 out of 5.0 by CharlesRacine Good location close to Royal Mile
This hotel is a good quiet location close to Royal Mile. Rooms are good and the hotel staff were extremely helpful and friendly.
June 27, 2015
Rated 4.0 out of 5.0 by Jatin 75 Holiday in Edinburgh
It was a nice experience to stay in this Hotel. Excellent Location near to all major attractions in Edinburgh Lots of option to dine and wine. But I am surprised that I was not rewarded with any of the points even though I stayed for two nights. The door in the bathroom was a switch since it was a common door between WC and shower area and had tendency to close automatically towards WC area due to its weight and shift in center of gravity. My wife and kids got hurt as their hand got sandwiched in the door. Apart from above two not so good experiences overall stay was enjoyable. There were lots of options in breakfast. Staff was helpful and polite.Though they cleaned the room but there was some strange kind of smell in shower area. Could not understand what was that strange smell but it was not very good. May be some kind of chemical that may have been used to disinfect showers. Overall we enjoyed our stay.
June 23, 2015
Rated 4.0 out of 5.0 by elektriker Value for money.
Good value for money. Prefer HIE near Edinburgh bus station.
June 18, 2015
Rated 2.0 out of 5.0 by kario77 Internet access
We had to stay in the lobby to get any sort of internet connection.
June 17, 2015
Rated 2.0 out of 5.0 by Pete 2000 Easy for getting around
The hotel is in a good location, close but not on top of the centre. The address can be mis-leadinng, but it is easy to find.
June 17, 2015
Rated 5.0 out of 5.0 by doju Staff Member
Victoria your staff member went over and beyond expectations in helping us track our mobile phone and was so helpful in booking a coach trip and overall we were so impressed with her friendliness and wonderful positive attitude ..she is an asset to your company and made our stay wonderful.
June 15, 2015