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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 387 reviews
78%
Recommend This Property

Ratings Breakdown

387reviews

  • 5 Stars
    210
  • 4 Stars
    75
  • 3 Stars
    34
  • 2 Stars
    35
  • 1 Stars
    33

enjoyed the relaxing stay

By

26 July 2017

platinumelite

Very accommodating staff and very friendly. Thanks for the great stay

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Hotel needs improvement...

By

24 July 2017

I will not stay at this location again. My issues were isolated in that you will probably have a great stay here, my stay however, was less than pleasurable. The air didn't work in my room, but it couldn't get fixed until the maintenance guy got through trying to figure out what was wrong with the key card system for the doors (2-8 PM). After that was resolved around 8:30 PM, the maintenance guy just left and doesn't tell the front desk workers. So after calling to get an update, I ended up getting my room changed. They move me down the hall, but the room is over an area that has/had water damage that is currently being repaired. The floor squeaked and gave every time you walk from the bed to the bathroom. I felt terrible for whoever was below me.

That being said, this is an isolated incident and not at all related to the overall hotel. I'm sure the other 98% of the rooms are great. But I will be staying elsewhere in Denver from now on.

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Facilities a little dated but staff was excellent

By

23 July 2017

Although the facilities are a bit dated, the staff more than made up for this small shortcoming. We stayed 3 nights and were very pleased with the overall accommodations. We needed to leave early one morning for Pike Peaks and Arlene allowed us to grab a few breakfast items before opening time. The room was very clean and we had no issues with service. Also, they were having difficulties with the access to the guest laundry and allowed us to use their laundry machines. The only negative was that the hot tub didn't seem all that warm...the water coming out of the jets felt cold. A big shout out to all the staff at this location...you all did a great job to make our stay comfortable!

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Good facility; problem with keys

By

22 July 2017

Overall this facility is satisfactory; but when your key doesn't work three days in a 6 day stay that is not acceptable. Wasn't offered some extra points or anything to make up for the problems although the staff did their best. This was something they couldn't control, but management should have somehow compensated all of those who had the key issues.

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Good Location

By

20 July 2017

club

It was a busy 4th of July weekend with lots of families and kids. Families were in the pool past 10 pm. Rooms were outdated with stained carpet and furniture.Overpriced for the product.

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Denver family reunion

By

19 July 2017

Great staff. Rooms were very clean, comfortable and quiet

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Friendly Staff, Clean Property

By

19 July 2017

All staff was very friendly and accommodating. Would visit again.

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Comfortable bed, slightly outdated facility

By

16 July 2017

club

Friendly staff, clean facility, good breakfast. Limited amenities and slightly outmoded

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Room was nice, about it.

By

14 July 2017

club

Although no one in my group was handicapped we were offered a handicapped room. The shower head device was broken, the head was supposed to be able to slide up

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Wonderful staff members

By

06 July 2017

club

Upon checking in was greeted by friendly staff members. Breakfast staff members very friendly and always making sure food was available. Stayed June 27-29. In that time frame left a silver necklace in the room. Returned for one night stay July 2nd and mentioned my lost necklace. Today July 5th received a call from the hotel. Found my necklace and will be mailing it to me. Thank you so much for this outstanding hotel, friendly staff members and the service provided.

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Beds and Bathroom

By

06 July 2017

club

The beds are very comfortable and the bathrooms are very clean.

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Super Clean Rooms!!!

By

05 July 2017

Super Clean Rooms!!! Staff is exceptional and quick to address any issues that I had.

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