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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.1

based on 694 reviews
81%
Recommend This Property

Ratings Breakdown

694reviews

  • 5 Stars
    366
  • 4 Stars
    161
  • 3 Stars
    69
  • 2 Stars
    53
  • 1 Stars
    45

Very nice hotel comfortable bed

By

18 August 2017

platinumelite

I had a great stay at this hotel. The room was comfortable and the bed was comfortable. It was vary quiet and clean. The fitness center was great. The breakfast was good and I am on weight watchers there were foods good for my diet. Had a great time.

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For your evening shift

By

17 August 2017

club

one of night shift staff were very nice and gave us good service. however, one of evening female staff were not nice. She didn't tell us that we had to ask her to arrange pick-up service at airport. so when we arrived at the airport, we just stand up more than 1 hour.

* we called the hotel when we arrived at the Philadelphia airport at 10pm and ask her if there is shuttle bus or not. she told us that shuttle bus are 24 hour available.

we called her again after 40mins later, she told us that we had to ask her to arrange pick up service. She didn't want to arrange pick up service as soon as possible because she had to leave her shift. So in total we waited at airport for 1 hour.

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Not bad but not great

By

15 August 2017

platinumelite

Rooms are way outdated. Front desk staff didn't acknowledge Platinum status, offer welcome gift or points. Stayed for convenient location to airport. Nothing fancy about the place. Would stay again but not more than one night.

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Airport Visit

By

13 August 2017

club

Great service. Room smelled like mildew. Shuttle to airport was prompt and easy.

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Mr

By

13 August 2017

club

It was nice hotel with clean status. I was satisfied and enjoyed to stay. Convenient to transport to airport with shuttle car. Good ovetall.

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Decent place for a night

By

11 August 2017

Overall a decent place to spend 1 night. Not a real desirable area. I had planned to leave car there for a few nights while I traveled but lighting in parking lot is limited and ultimately parked in PHL economy lot.

Really poor front desk service. Far from welcoming, kept taking calls while I waited for keys and I was not welcomed as a Spire Elite (I was not welcomed as a human being either). She lacked the most basic customer service skills and basically just grunted.

The breakfast attendant was friendly.

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Good location

By

10 August 2017

club

Good location right on the Delaware river and near the
Philly airport. Staff was very nice and friendly. Only one person on front desk so you usually had to wait in line for check in and any other reasons to speak to her.

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Comfy bed, breakfast OK

By

09 August 2017

Fine for short term stays
Staff was courteous and attentive
Breakfast is mediocre, rooms comfortable and clean.
Short on TP, other bathroom amenities and WiFi was poor

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1 night airport stay

By

09 August 2017

platinumelite

Comfortable, polite, clean. Always stay here when flying

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Options

By

08 August 2017

Need more food options and and updated rooms a must thank you have a great day

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Very unhappy

By

08 August 2017

club

Room 100 was terrible. I did not get any sleep being placed next to the elevator when at booking I asked not to be. At check-in I was told the hotel was over booked and I could not switch rooms

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Help staff

By

06 August 2017

Staff was kind, helpful, and able to address all my questions to my satisfaction

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