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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 956 reviews
88%
Recommend This Property

Ratings Breakdown

956reviews

  • 5 Stars
    567
  • 4 Stars
    221
  • 3 Stars
    71
  • 2 Stars
    51
  • 1 Stars
    46

Nice location, need more staff

By

22 June 2017

club

Hotel at a great location however needs more staff. Waited 20min to check in because the employee was checking in, answering phone and calling for airport shuttles all at the same time. I had to wait another 15minutes when I walked down to front desk to get toothpaste. She was nice but overwhelmed for sure. Shower and bathroom had hair all over it. Electrical sockets in bathroom were in poor condition

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Stayed here before

By

21 June 2017

Been staying here a while.Try and stay out of there in season.Too high not worth it.Like that hotel.Construction going on.Adding more rooms and parking.

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Close to the convention center

By

21 June 2017

Great location. Should offer free shipping to convention center especially for handicap and elderly guest since you are so close. Also, check the attitudes of some of your shuttle drivers... The one on duty June 11 10pm was not very nice at all.

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Poor service

By

20 June 2017

The room service was not good at all. It was very late in the afternoon before rooms were cleaned and made up. The service was poor and the parking was very limited.

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Overnight Stay before Vacay

By

19 June 2017

club

We stayed 1 night before a cruise. It was clean, well decorated, and super close to port.

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Construction next door

By

16 June 2017

Everything was very good except there was construction happening next door so it was kinda loud

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Older property.

By

15 June 2017

Asked for lower floor got top floor. When I pulled back the bed covers, sheet was dirty and had two long black hairs on it. I was offered a room adjacent to it. Next room floor was not vacuumed, but bed was clean. Staff was very friendly and responsive. The front desk offered 2000 extra points for my troubles but I haven't seen that yet. This particular property looks older and has a uncleanly feel overall.

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excellent stay at this Inn

By

12 June 2017

club

Almost Everything was great at Holiday Inn express! The bed was too soft for us!

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Warning

By

10 June 2017

Hotel is under construction !! Not enough seats at breakfast. Small breakfast selection compared to other holiday inn expresses ive stayed at

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Cruise Stay

By

08 June 2017

club

Will never stay again at this long location before debarkation. Horrible experience from beginning to end. Pay more stay somewhere else .

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Convenient and friendly

By

07 June 2017

club

Stayed here pre and post cruise. Hotel is located near so many stores and restaurants within walking distance which was perfect. Breakfast provided was only fair, but enough to hold us until we boarded the ship and also before our flight. Room was clean and spacious enough for 4 of us.

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Great service, but low value for price

By

06 June 2017

club

The service provided by the front desk was wonderful. They were super helpful and nice. The shuttle driver we had from the airport to the hotel was not very friendly. The cost of the room did not reflect the state of the hotel.

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