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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.3

based on 577 reviews
91%
Recommend This Property

Ratings Breakdown

577reviews

  • 5 Stars
    292
  • 4 Stars
    207
  • 3 Stars
    40
  • 2 Stars
    24
  • 1 Stars
    14

A good stay

By

16 March 2017

platinumelite

overall the hotel is clean and tidy. Rooms are quiet and sufficiently fitted. Staffs are supportive.

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Excellent Hotel, our 2nd stay

By

12 March 2017

We stayed here a few years ago and loved this hotel. We had flown to Frankfurt from New Delhi, India and then took the train to the Hauptbahnhof HI-X. We were not disappointed and found the hotel and the breakfast with gluten free choices to be above average - just like it was the first time we stayed there.

I am a Celiac and must eat gluten free and when I asked the breakfast staff, the woman brought me GF bread which I toasted and had with my breakfast. There are not a lot of HI-X hotels that stock GF items, but this hotel has been doing it for a long time.

The staff at the reception desk were friendly and helpful as usual. We will stay here again if we find ourselves in Frankfurt.

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frankfurt trip

By

12 March 2017

club

Main issue with hotel was high heat on 3rd floor. Would have liked to have had scrambled eggs as choice at breakfast. More people are health conscious now days and want more protein in their meals. Eggs are cheap and good source of protein. Minor detail but their was tape apparently holding on the laminate around the desk/wall. Also need to get your gate fixed that opens into parking garage. Good items are well appointed bathroom, good pillows for bed, good internet.

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Good business hotel

By

12 March 2017

club

Hotel is conveniently located near the main train station in Frankfurt, which makes it a great location. Rooms are a good size by European standards and the ones with a sofa are even nicer.

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適宜対応

By

11 March 2017

club

デュッセルドルフへの移動が急な仕事でフランクフルトに延泊せざるおえなかったが、部屋確保、デュッセルドルフホテルキャンセルとスタッフの協力がとても有り難かった

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Super nettes Personal

By

07 March 2017

club

Im Hotel eine angenehme und hervoragende Behandlung durch das Personal.

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Great location, helpful staffs

By

06 March 2017

club

I would recommend the hotel to the travellers with children

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Yes a really comfortable hotel and good srevice

By

04 March 2017

club

I did not have any issues with the room it was really clean modern and had good facilities considering the price
I realise no evening meal was served but breakfast was good and food well presented

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Holiday inn ffm

By

03 March 2017

Super bett und grosses zimmer, sehr freundliches personal wwelched sich immer zeit nahm für frsgen oder anmerkungen

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Good for a short business trip

By

26 February 2017

club

Since the hotel is not so far from Hauptbahnhof, it is a walking distance. That seems to be good if you have a short stay with not many bags. If you want to call a taxi, they will not go to the hotel. Even the way back, I asked the reception to call a cab for me, he asnwered theybwould not go! Well for me, it was impossible with many big luggages! Until another receptionist said she would call a taxi for us.

So far, the room is clean.

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Glad to be an IHG member

By

23 February 2017

Through the years Iam pleased to observe that you listen and year by year the quality improves. great job on improving!!

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Comfortable bed and great service

By

21 February 2017

Excellent location for those who want to be in downtown area. Clean rooms, good quality of service. Wireless internet has an issue. Small towel for shower, average breakfast,

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