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Holiday Inn Express Geneva Airport

Route De Pre-Bois 16 , Geneva, 1215

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.2

based on 968 reviews
90%
Recommend This Property

Ratings Breakdown

968reviews

  • 5 Stars
    459
  • 4 Stars
    352
  • 3 Stars
    90
  • 2 Stars
    35
  • 1 Stars
    32

Okay Hotel in Geneva

By

02 June 2018

Overall okay hotel with very bad staff and service. Two major issues during my stay here:

1) When I asked for a glass of hot water at reception for taking my medicines, she said Hot water is not available and I could actually see coffee machine behind her with Hot water. When I asked her, she said that hot water is not complimentary. Which hotel on earth charges their customer for a glass of hot water?

2) We were waiting outside for airport shuttle to catch our train for the airport and realized that shuttle was left before time without informing us. When I checked at reception, she did not have anything else to say but "Sorry". She did not offer other shuttle or Cab to us. Hotel General Manager was also not available at that time to help us or compensate us for the bad experience.

I suggest General Manager speak with the duty manager on 26th May @ 5:30 PM and understand the situation and compensate us accordingly for the misbehavior of the staff and unavailability of the services on time for us.

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