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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 591 reviews
95%
Recommend This Property

Ratings Breakdown

591reviews

  • 5 Stars
    420
  • 4 Stars
    116
  • 3 Stars
    34
  • 2 Stars
    12
  • 1 Stars
    9

Clean rooms!

By

23 July 2017

club

If cleanliness at a hotel property is important to you, the Holiday Inn Express in Germantown is a great choice! The only place in the hotel that was not clean was the breakfast area, unfortunately, as we had to clean other people's mess when we went down for breakfast.

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Gaithersburg vacation stop

By

17 July 2017

We arrived at the hotel after 7 pm and wanted to check-in ( which was efficiently handled by the desk clerk. We wanted to learn where a few restaurants were in the area and she provided that info, as well as, good driving directions. We went to our room, dropped off our stuff, quickly changed and then tried to depart by the elevators which were both out of service as I reported earlier in the survey. When we returned , one elevator was back in service to our satisfaction. The following morning, we arrived in the great room for a satisfying breakfast before moving on with our vacation trip. On July 5th, we had stayed in a Holiday Inn Express in Ocean City and were satisfied with that stay, as well, and will likely book at others in the future. All in all, a very positive experience.

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Geat stay after long day

By

16 July 2017

club

Great location and nice staff. my business was in Rockville and it was very close by.

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Great Stay

By

11 July 2017

platinumelite

Service was excellent!! Rooms were clean and the Stay was Quite pleasurable!! I would recommend this hotel to anyone!

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Germantown, MD

By

10 July 2017

club

- Clean hotel.
- Room/bathroom were clean and bed/pillows were comfortable.
- Staff was very nice.
- we were allowed to check in earlier than normal which is always a plus.
- Location was good for our purposes.

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Nice hotel

By

09 July 2017

club

Nice clean room and good breakfast Hotel was about convenient and about 12 miles from D.C. Metro stop

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I Just BOOKED it Again!

By

08 July 2017

platinumelite

I like this Holiday Inn Express so much that I just finished booking another reservation here. It is top notch in all areas---staff, room, cleanliness, location, and great breakfast that is free!

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DOESN'T GET ANY BETTER THAN THIS!

By

06 July 2017

platinumelite

THIS IS A TOP NOTCH HOTEL! I HAVE STAYED HERE MULTIPLE TIMES, AND IT IS ALWAYS THE SAME--GREAT STAFF, GOOD FOOD, GREAT ROOMS AND WONDERUL LOCATION!

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Love this Hotel!

By

05 July 2017

platinumelite

It is such a convenient location and the hotel staff are THE BEST! Free delicious breakfast can't be beat, either!

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Good place

By

05 July 2017

Good. Enjoyed staying here. No complaints whatsoever. Very professional

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Very enjoyable stay

By

04 July 2017

club

The accommodations and staff were excellent.
We needed a place to stay after experiencing a dreadful
visit to the original place we booked. Would recommend the Holiday Inn Express and suites to friends and relatives.

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Great customer service. No problems previously. Only small issue this time

By

03 July 2017

platinumelite

Excellent customer service,
good installations.
Acceptable breakfast.
Room Confort good.

This time some kind of bug bit me at one arm when sleeping.
I had a quite big reaction bat my arm.
It was mentioned to management. She was very sorry and worried about it. She offered me to reimburse the cost of one night. I refuse it but I asked to verify the room to avoid same problem with other guests.
Excellent customer service
I have been here before and no problems were faced .

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