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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 454 reviews
88%
Recommend This Property

Ratings Breakdown

454reviews

  • 5 Stars
    260
  • 4 Stars
    127
  • 3 Stars
    32
  • 2 Stars
    23
  • 1 Stars
    12

Greenock needs some love

By

26 March 2017

club

This hotel needs a refurb. There are few hotels in the area so can't understand why they'd damage HIEX reputation in this way.

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Theatre break

By

23 March 2017

club

The hotel reception was the first port of call, the staff welcomed me like on old frind. They told me all about the hotel and what I needed to know. We then went to our room and what a room light warm and welcoming. The bathroom was something like a 5 star hotel, without the cost. We slept very well on a comfy bed then fed well on a generous breakfast. Would I stay here again? You bet I would ideal location for the theatre and the west coast of Scotland.

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one night stay

By

15 March 2017

club

all was very good on the inside. Some work need to tidy up the outside and car pak.

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Greenock stay

By

11 March 2017

club

Excellent staff, food and rooms. Only one night but would highly recommend it and will stay there when on business again. Good location for where I was having meetings, close to the centre. Quiet also as not directly on a main road.

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Brilliant reception

By

11 March 2017

Arrived late and v weary; reception staff were so welcoming, organised a meal and delivered it to me. I have always enjoyed a great staff experience at this hotel but have o say these people really went the extra mile. Thank you.

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P grimble

By

09 March 2017

club

Good over night stay
Breakfast very poor
Nice pillows
Big bed

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Another Fantastic Stay

By

04 March 2017

club

My go to hotel in the Greenock area. Fresh, clean, friendly staff, excellent wifi and TV choices.

Rooms are warm, sometimes a bit too warm, but that's what you want in Scotland :)

I love the way the staff are very attentive without being in your face every minute. They seem to know when to offer help or advice rather than being overpowering.

Superb value for money and I'll be back again. And again.

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Very disappointed

By

02 March 2017

club

Bathroom sink all cracked
Tiles broken around the shower
Room carpet looking very tired and dirty
Breakfast very poorly presented with a lack of choice
But on the upside it didn't rain while we were there

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Great Hotel Wonderful Staff

By

02 March 2017

club

After a 6 hour drive we received a wonderful reception from the lady at the desk. The room was fine, great size to spread out. Bathroom clean and the shower was amazing. Breakfast was wonderful, I could have eaten it all over again, really tasty and great ingredients.

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FRiendly staff, great service

By

28 February 2017

club

The staff are always friendly, helpful and attentive.
food is always hot and good.

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Room ok, Restaurant poor

By

28 February 2017

club

Staff were friendly and welcoming at reception. However once I got too room it was disappointing. Television reception was very poor and channels kept suffering from interference. Also window was draughty and didn't insulate from outside noise.
Food was very poor although I understand this is an express hotel. would have preferred to have stayed elsewhere.

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Comfy bed

By

24 February 2017

club

Excellent stay so handy to drive to but quiet. Would recommend for a visit

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