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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 665 reviews
93%
Recommend This Property

Ratings Breakdown

665reviews

  • 5 Stars
    416
  • 4 Stars
    178
  • 3 Stars
    43
  • 2 Stars
    14
  • 1 Stars
    14

Excellent customer service

By

27 April 2017

club

Excellent customer service. A member of the reception team, recognising me - even as an infrequent guest, going out of her way to accommodate my needs. Spotless comfortable rooms for the very reasonable price.

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Great staff with 1 exception

By

26 April 2017

Stayed here for 5 nights recently. The staff in general were really nice, very friendly, efficient and helpful. I had an issue with 1 member of staff which the management dealt with immediately.
He was not representative of all the other staff.
Generally a good experience.
Only downside was the lack of hanging facilities (not for the 1 member of staff--clothes hangers!) There were 2 adults and 1 12 year old in the same room and the 5 or 6 hangers just weren't enough. New design is fine for 1 or 2 night stays but for 2+ people on a longer stay you will struggle with space for clothes.

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Friendly Staff

By

26 April 2017

club

All staff in the hotel were very friendly.
We could not use the internet in the hotel. It needs to be improved.

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Great Service 10/10 Comfortable bed dark room 10/10

By

25 April 2017

club

Overnight leisure stay
Very Pleasant, friendly helpful staff.
Nice Rooms very clean and comfortable.
Blackout curtains = good night sleep and quiet.
Pleasant bar area and hearty breakfast.
Second stay and will definitely be back again.

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Relaxing stay

By

23 April 2017

club

I was traveling with friends and we had a wonderful time and loved the staff.

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Quiet room

By

21 April 2017

club

If your planning on staying over a weekend. Request a quiet room that is not over looking the front of the hotel. Otherwise you could be in for a sleepless night due to people leaving pubs and clubs from up the road, sitting either outside the hotel or waiting for taxis. Take the offer up on ear plugs if you get one of these rooms. :(

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Comfortable stay

By

21 April 2017

Friendly staff, rooms, although recently refurbished not looking as good as other holiday inn expresses we've stayed in. All in all good stay.

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great hotel

By

21 April 2017

club

friendly staff
clean hotel
good price
breakfast good
comfortable stay

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Good Location

By

20 April 2017

club

Enjoyed my stay. Will be using the hotel in the future, already booked for another 2 weeks.
Only sore point no facility to dine in the hotel.
The Hotel vicinity and easy access from the motorway is an added bonus.
Walking distance to various restaurants and to a Small retail park.

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Convenient, comfortable and good value

By

20 April 2017

The Holiday Inn Express in Hamilton is 2 minutes off the motorway and has plenty of parking outside. Staff are friendly, rooms clean and comfortable and the complimentary breakfast is tasty and theres plenty to choose from. Ive stayed here a number of times, its great for breaking the journey north.

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Good service, friendly staff

By

18 April 2017

club

The stay was pleasurable and sufficient for a business trip and i would stay here again

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Great location and helpful staff Breakfast

By

17 April 2017

club

Breakfast was good, clean room and helpful staff , location of the hotel is great.

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