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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 807 reviews
90%
Recommend This Property

Ratings Breakdown

807reviews

  • 5 Stars
    524
  • 4 Stars
    175
  • 3 Stars
    55
  • 2 Stars
    25
  • 1 Stars
    28

床铺舒适,服务一流。

By

26 July 2017

platinumelite

nice experience, very convenient and comfortable................................................................................................................

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Overcharged

By

25 July 2017

I booked 2 rooms for 4 adults. I was charged for two rooms for 4 adults in each room. I contacted the front desk, the gentleman said to forward my hotel confirmation and that I would get an email back stating what I would be getting back on my card. It has been almost a week with no reply. Terrible service, I will never go back.

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Business Saty

By

24 July 2017

Overall a good stay. Hotel was clean and friendly. Only complaints were AC was loud kicking off and on.

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Great location and beautiful hotel

By

24 July 2017

Lots of shopping and very close to the city. Great staff and plenty for breakfast.

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Comfortable beds for my two lower back surgeries..

By

23 July 2017

club

It was very clean and had amazing accommodations, the staff was nice and friendly...

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Cicero business trip

By

23 July 2017

platinumelite

Well done. Very clean staff was friendly and always smiling.

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Relaxing and friendly

By

22 July 2017

This is one of the best hotels that I get to stay at while traveling for work. I've been coming here for a couple of years now and the staff is always friendly and for the ones that have been here a while they are always happy to see me. Just an excellent facility.

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MS.Q

By

18 July 2017

Great location , comfy beds, attentive staff what more can you ask for . Ms Q is wonderful

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Not the best HIE I've ever been in

By

17 July 2017

club

Wasn't welcomed as IHG member upon check-in, but staff overall was friendly. Biggest issue was that my room backed up to very busy roadway and road noise was incessant at all hours of the day and night. I had to check to make sure my windows were closed, given the traffic volume experienced. If that wasn't enough, an elevated train trestle was conveniently located at eye level of my 2nd story room: I don't think I could have asked for a louder experience, even if I'd paid extra for it. Stayed in HIE all over the country, but this was not a good experience.

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Excellent customer service

By

15 July 2017

club

I stay at this location every time I come down to visit my family, awesome location for business and leisure. Awesome location, walking distance to a great shopping plaza!

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Best Value for My Buck

By

14 July 2017

club

Great location and facility. Over the top free breakfast and parking. Great service and friendly and helpful employees. Nice pool and fitness center. Super clean room.

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Review

By

14 July 2017

platinumelite

Good, here for business and some pleasure I guess. Good location

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