 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property
Overall Experience 4.5
92%
Recommend This Property
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Okay stay
Byfaulguy
17 October 2017
Staff was overwhelmed with influx of guests. Although very friendly. They tried their best to accommodate. Room service/housekeeping must have been rushed. Overcrowded with guests.
Comfy beds and prompt service
ByWestin2022
12 October 2017
First time at holiday inn. I got a bunch of work done and had the best sleep in months.
no complaints
ByPetey L
09 October 2017
The hotel is near restaurants, mall, and near the location where I was attending a class. Very convenient and clean hotel.
For Business
ByRg12
08 October 2017
Very nice hotel and friendly staff. Highly recommend this hotel for any type of stay
The Hotel Manager
By
06 October 2017
During my stay I encountered several issues that I was not pleased with but given the natural disaster that had recently occurred in Houston TX, I was more tolerable than usual. What really impressed me was the zeal and commitment of the Hotel Manager to correct those issues. I was truly thankful for all of her hard work by going the extra mile to get the job done. To the Hotel Manager "Thank you for being the Professional that you are".
Excellent Service
ByIHGfan
29 September 2017
Excellent and friendly staff, clean rooms, great service. We forgot something in our room after checkout. Called the front desk and they sent someone upstairs to the room, found the item, called us back and kept the item for us until we can return to retrieve it. That is excellent service. Highly recommend this hotel.
excellent location/facility
Bysampet
27 September 2017
We were in Houston for an event/business, and I enjoyed my stay in this excellent location/facility
Clean, Comfortable, Convenient, and Conscientious Customer Care
ByIHGuy
25 September 2017
Clean, Comfortable, Convenient, and Conscientious Customer Care
Facilities are Clean and the Furnishings are Comfortable.
The Hotel is very convenient to where we needed to travel, eat and shop.
The Staff at this hotel are very conscientious and work hard to meet your wants and needs.
convenient location
ByNick
20 September 2017
Good location to both Katy and Houston. Reasonable price and friendly helpful staff.
Good stay
ByShemshawn
18 September 2017
Good stay, comfortable, clean, nice people. I would recommend this HI- EX to anyone.
Poor mgt of this hotel ...
Bywhocares
16 September 2017
See my comments during the survey - generally poor responses to my complaints.
the facility was awesome, bed and services
Bydlkalum
12 September 2017
I loved it despite the circumstances. We were there to deliver aid to the people of Houston and Katy.