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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 428 reviews
90%
Recommend This Property

Ratings Breakdown

428reviews

  • 5 Stars
    236
  • 4 Stars
    120
  • 3 Stars
    40
  • 2 Stars
    19
  • 1 Stars
    13

Even a budget hotel needs basic storage

By

18 July 2016

club

This hotel is clean and friendly. We stay because of the location and the fact that they will accept our dog. However there are no shelves or drawers at all. These could easily have been installed at little extra cost.

There is a tiny amount of open hanging space. This means one has to live out of one's suitcase and there is not even anywhere to place this. it is OK for one night but no good for staying any longer as there is nowhere to store clothes etc.

There is only one towel rail, so if two people are staying in the room there is nowhere for the second wet towel.
Breakfast will be fine for may people but no good if dairy intolerant or pure vegetarian as no non dairy milks spreads or veg sausages offered .

Soap dispensers in the room are too difficult to use for anyone with even slightly arthritic or weak hands.

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Great service

By

15 July 2016

I stayed in Holiday Inn for business purposes.
I found that hotel staff was very helpful and polite.
My room was clean. It was a bit noisy at night, as other guests were talking loudly in the corridor outside my room.
I didn't use hotel restaurant, as I had previous experience of poor quality food.

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Inconsiderate behaviour of other guests can be a problem

By

14 July 2016

club

We have been staying at least four times a year for several years at Hoylake HI Express whilst visiting relatives. Some times the stay has been excellent, other times it has been marred by the inconsiderate behaviour of other guests, in particular letting their room doors repeatedly crash shut during the night and early morning. and talking loudly in corridors. On this latest visit we had around four hours uninterrupted sleep because of this. The hotel was refurbished a few years ago and is now showing signs of wear and tear - redecoration needed and new mattresses as a matter of urgency. Location of hotel is very good and the complimentary breakfast is adequate.

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Hoylake Summerstrum

By

13 July 2016

club

Staff very friendly and polite. Noise level in bedroom was poor, with upper floor creaking, and disco music from downstairs restaurant still clearly audible after 12.00pm

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Great hotel, great price

By

12 July 2016

club

Booked late but received a great price.
Breakfast was included which was a bonus.

Great hotel. Would definitely stay again and recommend.

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Great Stay, friendly staff

By

12 July 2016

club

We had several rooms booked, and had to make some changes last minute. The staff were great and it was no problem to help

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Sales meeting

By

11 July 2016

club

Room was fine but a little too hot with no control to adjust temparature

The bar area was used and I was happy with the hotel overall

The breakfast was nice

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Very modern

By

03 July 2016

Nice quiet location ,close to Town Centre.
Beds very comfortable ,service was very good overall.
Reception team very helpful with early check in
Welcome points not added to account had to prompt hotel
twice

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Good value and friendly staff

By

30 June 2016

club

Friendly staff and good value for weekday nights were the highlight
Breakfast choice good but still do not like the scambled eggs but sausages really good

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well placed

By

29 June 2016

platinumelite

ideal for travelling on the wirral easy to get over to liverpool by train short journey,nice marcos attatched to hotel and bars within walking distance

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Terrible. Just terrible.

By

29 June 2016

club

There are no words. Management have received our comments and we await a response.

Posted byCustomerCare
09 July 2016
Dear MrsCD, Thank you for staying with us and for leaving your comment regarding your experience. I am disappointed to hear about your experience and would like to follow- up. A private message has been sent to you in an effort to discuss privately. Once again, thank you for taking the time to review our hotel and we hope you give us another chance to provide you with a better stay. Best Regards, John O Case Manager IHGService
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Good Hotel in Hoylake

By

27 June 2016

Enjoyed a really good stay in the Holiday In n Express Hoylake. Thoroughly recommend if you are looink for a good value, clean room and Hotel in Hoylake

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