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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.2

based on 440 reviews
80%
Recommend This Property

Ratings Breakdown

440reviews

  • 5 Stars
    253
  • 4 Stars
    96
  • 3 Stars
    36
  • 2 Stars
    30
  • 1 Stars
    25

最悪の対応

By

15 November 2017

訪問の7ヶ月も前に予約を入れ、電話で確認もしていたにもかかわらず、到着してみると「部屋はない」「予約も入っていない」と言われた。予約番号も確かにあり、 IHGからの確認メールもあるにも関わらず、まったく何の対応もできないと言われ、暗い田舎に放り出された。フロントは解決能力はゼロ。大きなイベントが予定されており、周辺のホテルはすべて満室。見も知らない土地で「自分で宿を探せ」と言われた立場がわかりますか? おまけに、このホテルは宿泊していないにも関わらず、私のクレジットカードにチャージしてきました。苦情を申し立てていますが、未だ返答が来ません。決して泊まってはいけないホテルです。200%お薦めしません。誠意ある対応があるまで申し立てを続けます。

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