Rated 4.2 out of 5 by 351
Rated 3.0 out of 5.0 by SBee098 Still waiting for the reply....
Better than last years stay at least. I was happy to get a response from the Manager last time I stayed, responding to a number of issues with the room and booking, and asking me to contact him directly next time I was staying in the hotel. This I did, twice, with no reply to either email.
So the moral of the story is, the hotel will at least pay lip service to your complaint, and you will go away happy that it seems they've made an effort, but when it comes to actually calling in the offer, forget about it, they just did it to shut you up - and I checked, the manager has't changed, he just didn't bother replying to my emails seeking an honouring of his previous commitment. So, maybe the hotel hasn't learnt so much after all.....
September 2, 2015
Rated 4.0 out of 5.0 by Geoff18 basic but comfortable room
Good friendly staff and ease of check in/out..Nice 20 minute walk from the John Lennon Airport and bus service every 15 minutes to city, from bus stop short distance from hotel.The room was clean and comfortable.Breakfast could maybe offer a bigger variety of hot food, but this is a minor point.
September 2, 2015
Rated 4.0 out of 5.0 by Kate E Friendly helpful staff
Comfortable clean hotel, a little lacking in atmosphere. Out on a limb with little to do round about, but for one night its ok.
The staff are very friendly and helpful.
The menu is not good, poor choice, badly cooked microwaved meals.
September 1, 2015
Rated 5.0 out of 5.0 by anananana Quick stay, urgent
Quick booking made on line. Room ready on arrival. Warm, quiet room good shower pressure, excellent towels. Good hairdryer. Average breakfast. Good service.
August 30, 2015
Rated 4.0 out of 5.0 by Dipstick62 Covenient and Good
Just back from Poland and a bit late, but welcomed with a pleasant attitude, that continued the following morning from the other staff
August 24, 2015
Rated 4.0 out of 5.0 by gwyrdd Helpful staff
Reasonably close to the airport, ~£5 taxi ride 5 minutes away. Rooms quiet enough considering close to the airport. Wfi could only be used for one device so my kids and I couldn't use their laptops/mobiles at the same time.
Breakfast reasonable considering it was 4:40 in the morning!
August 22, 2015
Rated 5.0 out of 5.0 by julschof Fine for a night
Pleasant staff, breakfast available early, nice and clean. expensive for one person for a night though.
August 21, 2015
Rated 5.0 out of 5.0 by Law81 Great Service
Friendly, kind staff made the stay easy and enjoyable with a toddler.
August 20, 2015