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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 648 reviews
88%
Recommend This Property

Ratings Breakdown

648reviews

  • 5 Stars
    350
  • 4 Stars
    191
  • 3 Stars
    56
  • 2 Stars
    27
  • 1 Stars
    24

Not for tourists

By

23 June 2017

Normal hiex stay. Nothing bad and as expected. Location is next to the airport therefore only recommended on connections with flights or business / just to sleep. If for tourism better stay on Liverpool downtown.

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Perfect hotel for leaving from Liverpool airport

By

23 June 2017

club

On arrival the gentleman (think he had Irish accent) at reception was spot on, such a nice, helpful, welcoming person. We did run into some problems trying to enter hotel room as the battery for the electronic door was knackered. Had to move to a different room.

We had to put mattress for sofa bed onto floor because the metal on sofa was digging into my daughter and her friends back.

I was slightly disappointed with the breakfast, usually when we go to HIX they have bacon, however the choices were (cheap tasting) sausages, scrambled egg or beans. For the price we can't moan though, plenty of other options

The room was fine, everything you needed in it. Perfect location if your departing from Liverpool airport

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Short trip to Liverpool

By

21 June 2017

club

Ok for what it is but not as good as other similar establishments lunch was good and good value. Staff were very friendly and helpful. Room carpet not clean in one of our rooms. Problem with the bill on departure which took 20 minutes to resolve.

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Not so comfy bed

By

21 June 2017

club

The room is clean but there is no fan or air con in the room and the bed is keep on going away from the headboard

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great stay

By

21 June 2017

club

as always a warm welcome very helpful stakk clean and fresh rooms good breakfast ideal location

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Ideal hotel for business travel

By

20 June 2017

platinumelite

The facilities in the hotel along with the location of the hotel to the airport makes it an ideal location to start a business trip.

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1 night stay for early flight

By

16 June 2017

club

Perfect for what we needed it for. Distance to airport is walkable if you have time (20 mins) otherwise taxi is quivk and cheap.

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Just the job!

By

15 June 2017

club

We had a great stay in Liverpool and this hotel is convenient for public transport into town. Hotel was clean quiet and friendly knowledgeable staff. Spot on.

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Staff

By

13 June 2017

club

Unnatentive, un manned desk, not told about wifi, not told about exit code for car park, asked for code and was given a piece of paper with no greeting or explanation or thanks for staying

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Staff Excellent, Enjoyable Stay

By

12 June 2017

Totally enjoyed my stay the hotel was fab and the staff were excellent

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Clean room and friendly staff

By

10 June 2017

Stayed one night, room as you would expect clean. Staff very friendly and helpful. Wifi disappointing, very poor and affected ability to work from the room.

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Fair enough for a short stay

By

06 June 2017

club

Competitive pricing, clean, good parking and easy to use but let down by uncomfortable pillows

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