Rated 4.2 out of 5 by 302
Rated 1.0 out of 5.0 by ChimarraoMate No lobby common area
What looks like a lobby to me is what they call a restaurant. We were asked to leave the lobby (restaurant) because we were not dining with them. I had a room there, and they were very helpful and nice for getting us an early check-in after a long international flight, but I was offended when they asked us to leave the lobby, because the lady said it was not a lobby, it was a restaurant, and we had brought in subway sandwiches, which were not allowed. I have never had an express tell me that I cannot eat my own takeaway food in the lobby.
The lady did later apologized and said they are considering adding some common space. I suggest that they just let the few people that want to eat fast food or takeaway in the "lobby" do that. She mentioned that if they let other people bring in their own food, then no one would buy food from them. Seems like that might be a food quality vs price issue if that is true.
The rooms do not have good ventilation and there was no individual cooler in the room. The rooms were hot, and there was nothing other than a small fan they offered us to make it any better. The lobby, sorry restaurant, was nice and cool though.
June 30, 2015
Rated 5.0 out of 5.0 by janicejmf Excellent service but room too hot
We thought the staff were excellent and you should be proud of the way they represented the company.
On the negative side, the room was too hot and we couldn't see any A/C. Also the corridor on 4th floor was also far too hot.
Our bed, although comfortable, was very squeaky and made a lot of noise when we turned over.
We had to take breakfast early (before 5am) so it was just the basic one. However, the croissants were dreadful and must have been at least a day old as they were definitely not fresh! Luckily there was toast available.
June 29, 2015
Rated 5.0 out of 5.0 by Mike Mel Great Staff Great location
I would recommend this hotel as the staff made it.
This is NOT a town center hotel but is in a great location with good transport links
June 24, 2015