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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4

based on 410 reviews
83%
Recommend This Property

Ratings Breakdown

410reviews

  • 5 Stars
    186
  • 4 Stars
    126
  • 3 Stars
    47
  • 2 Stars
    32
  • 1 Stars
    19

Not Welcomed as a IHG Member

By

24 May 2017

I called in advance to secure early check in and late check out, but on arrival was not welcomed as an IHG member and at about 12:00 was told that there were no rooms available for early check in at all. Was given a late checkout of 12:00 though. The breakfast area is quite small and when we went down for breakfast there was nowhere to sit in the area so we had to sit elsewhere. Breakfast was nice though. So advice is get down early (i.e. before 8:30am). Hotel price was pretty good value and it cost a set £15 to get a taxi to Liverpool centre. So if you can't get a similar hotel price in the centre, then this could be an option. About 8 miles to the centre of Liverpool (20 mins in taxi).

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Lovely staff

By

24 May 2017

club

Always stay at this hotel when visiting family in the area. Kelly, duty manager during our stay this time,always remembers who we are and our connections with the area. All the staff are friendly and helpful. If there is a criticism (only a small one) because of the bare minimum of staff on duty at any one time who have to work on reception, the bar and help with the kitchen etc, it is sometimes a bit of wait for attention. A service bell might be helpful. Apart from that we like the relaxed and easy atmosphere of this hotel. Some of the rooms we have stayed in lately are beginning to look a bit tired and dated, but this doesn't really affect our stay. It is always clean.

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great quiet hotel

By

18 May 2017

good value, nice staff very friendly, would stay again

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Good place to stay

By

17 May 2017

club

Rooms were clean and the staff were friendly. Not a lot of choice for breakfast but what was there was nice. The beds were comfortable and had a great nights sleep. It's not too far from the city centre but it does require a 15 minute taxi ride or drive

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Knowsley

By

17 May 2017

Really enjoyable stay, comfortable room good shower and excellent breakfast

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Clean and tidy

By

17 May 2017

platinumelite

This hotel is clean and tidy with excellent access to the motorway. The staff are pleasant and attentive. I only stayed here one night to avoid a very early start on Monday in Liverpool but this hotel met all my needs. I must say that the cooked breakfast was actually better than I was expecting and I stay with Holiday Inn often.

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Great service

By

11 May 2017

club

I was over with my dad for the Liverpool match, and from the moment we arrived to we left, there was nothing but great things to say about our stay.
All staff members were extremely pleasant and helpful, especially Tommy and Julie and (another youngish guy but can't remember his name). The rooms were extremely impressive super clean and beds were extremely comfortable. Food was also delightful and couldn't complain. Thank you all :)

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Mixed Reviews

By

29 April 2017

club

Overall the stay was adequate, No frills, but acceptable. We had problems with the shower water draining away and reported it, but all we got was a card saying the problem had been looked at and to contact front desk for more information. When we did this they knew nothing about it. It wasn't terrible, we can live with the inconvenience, but a simple fix would have been to have a handy man clean out the shower floor filter.The Breakfast was basic, but acceptable. One thing that did concern me on check in they saw I was an IHG member and that I had stayed there before and so said that I knew all the ropes and didn't explain anything. It was a year ago that I stayed there, so I'm sure something changed in that time, but the staff were in the main very blase. We did find one helpful staff member in the evening though, and that is how they all should have been.

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Friendly and Professional Service Excellent Value for money

By

27 April 2017

club

Always find Holiday Inn Expresses to be of similar high standard and excellent value for money whenever and wherever we stay in them and the Knowlsey one was no exception.

Reception, Bar and Breakfast staff were all friendly and very helpful - thank you!

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Needs Improvment

By

27 April 2017

shame, I like IHG, this one needs some work, both on property and staffing

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安い

By

23 April 2017

リバプールの市外からは離れているが、車ですぐいける距離にあり、近隣にもレストランなどが存在する。価格の安さでここに決まりました。

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Holiday Inn Knowsley

By

23 April 2017

club

Overall,a pleasant stay.
A few minor niggles,such as a broken window handle,Tv control not working - had to be replaced by a member of staff. There was some noise during the night.
Breakfast was very busy - however we were warned by a sign if I remember in the lift advising attending early advised. The quality of the breakfast was very good.
We stayed over the Easter period.

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