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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.1

based on 430 reviews
84%
Recommend This Property

Ratings Breakdown

430reviews

  • 5 Stars
    195
  • 4 Stars
    135
  • 3 Stars
    48
  • 2 Stars
    33
  • 1 Stars
    19

Nice hotel and accommodating staff

By

23 June 2017

I stay at this hotel for 10 nights in a row about four (4) or five (5) times a year. it is very convenient to the Knowsley Business Park where I need to be.
The staff is friendly and accommodating. Hotel is clean and efficient. Having hot food on the premises is convenient when needed.

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Great Holiday Inn Express Opportunity to Improve

By

22 June 2017

Knowsley M57, jct 4 is a great location if visiting or working in the Liverpool.

The staff are consistent in welcoming you, especially if you are a returning customer. Breakfast choice is fab and plentiful.

This location has room to improve through extending some room features to all rooms. Specifically USB and power points a bed headboard lamp areas.

Also it would be an improvement if the guest could connect their own media ( flash drives ) to the TV for viewing. The TV headphone points appear to be disabled.

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Good location for Knowsley and Liverpool

By

21 June 2017

club

A reasonably priced hotel which offers good basic accommodation with a team of helpful and friendly people.

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comfy bed

By

20 June 2017

Easy to book on line although discount for wedding not given. Dinner not available on the Friday evening but staff helpful with advice on where to go Ample car parking space. Room quiet and spacious. Buffet breakfast with a reasonable range of food but poorly laid out. Would not be worth paying extra for breakfast.

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Issues

By

20 June 2017

club

I have already mentioned my concerns in the previous answers.

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MAde

By

20 June 2017

Excellent customer service - all single beds need upgrade

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OK stay, poor breakfast

By

19 June 2017

Hotel stay was OK, food choice for evening meal not great and poor quality. WiFi was intermittent on this visit and breakfast was not great, hot buffet was dried up

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Food selection poor

By

17 June 2017

Whilst staying here for business, I found the location suitable but very few amenities in the local area. The restaurant has a very limited choice if you don't want fried food.

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Minty

By

13 June 2017

Always use Holiday Inn or Express. Excellent all round Keep up the good work guys

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Staff

By

13 June 2017

club

Very impressed by the staff ,very courteous and good humoured, nothing was a problem .
Very patient when dealing with a load of teenage football girls ,well done to them all .
Very helpful in recommending, restaurants, take away services ,places in the area worth a visit .
Hotel was in a good location for access to motorways and places of interest.

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Great service

By

09 June 2017

club

Great service. Welcoming staff.


Could be better with single beds for kids.

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Excellent Stay

By

09 June 2017

club

Had a great time the staff were very nice nothing was a problem

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