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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 1210 reviews
95%
Recommend This Property

Ratings Breakdown

1210reviews

  • 5 Stars
    702
  • 4 Stars
    414
  • 3 Stars
    63
  • 2 Stars
    18
  • 1 Stars
    13

The staff needs a little bit of work

By

19 October 2017

I came to London on a business trip and really liked the hotel. The neighbourhood was fairly central and the room comfortable. It wasn't the cleanest but the rooms were quite large for London. The problems arose at check out. My mother and son came a few days before to stay at the hotel and my mother bought bus tickets for her and my son with her credit card. I had originally booked the hotel with my IHG credit card to get the extra points. About a week before I got to London my card number was stolen making it invalid. The hotel did not tell me this. Instead---when we got home my mother found almost €1000 charged on her credit card without her consent. When I called to ask what happened they told me they should have told me about my card but they forgot so they just charged the one on file. When I asked her to charge it on my new IHG card, the manager wouldn't---she told me I could make a bank transfer to my mother. Not only did they use my mother's card without her consent, but I also lost all of the points from my stay. Their business center is a joke. I think I will stay at a different hotel next time.

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Amabilidad y buen servicio

By

17 October 2017

club

Valorar la atención y amabilidad del servicio. En recepción nos aconsejaron muy acertadamente sobre como movernos en Londres, nos acompañaron para comprar una tarjeta de reducción de importe en los desplazamientos. Nos facilitaron un adaptador para enchufe. Aprecio el hervidor de agua , bolsitas de infusiones, cafés solubles y tazas en la habitación.

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Amazing staff

By

16 October 2017

Hotel in a good position - very pleasant stay - best staff in the world - large rooms

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Staff are Excellent

By

15 October 2017

The staff and management are Excellent. Fantastic customer service and the new Breakfast menu was outstanding . Will definitely use this hotel when in London again .

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Great friendly staff but not friendly location

By

14 October 2017

club

Once inside the hotel the staff, facilities and room were great and the staff were very friendly. This was welcome as the area outside the hotel did not feel friendly!

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Week end sportivo

By

11 October 2017

club

Sono stato a Londra in occasione della Mezza Maratona dei Parchi, il soggiorno presso la struttura è stato ottimo, comoda da raggiungere con la metro, 3 fermate a 5/10 minuti a piedi, colazione ottima e abbondante, personale cortese e disponibile.

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Very pleasant stay

By

11 October 2017

club

Whilst the hotel is not in a central location, it is not far from the nearest tube station (ca. 10 minutes walk).
Reception staff were helpful and pleasant throughout.

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letto comodo e personale disponibile

By

11 October 2017

club

personale accogliente e disponibile, camera ben pulita e profumata, ben illuminata, colazione abbondante ma non molto varia. Consiglio vivamente il soggiorno presso questa struttura, situato a cinque minuti dalla stazione metro di earl's court, ambiente circostante tranquillo e ben servito.

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VACANZA DI GRUPPO

By

10 October 2017

club

Hotel molto confortevole e pulito.
Personale italiano sempre disponibile ed attento ad ogni richiesta.
Assolutamente da ritornare

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Great Hotel and location

By

07 October 2017

Great location and a great hotel car parking is good

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Friendly and helpful staff

By

06 October 2017

platinumelite

Convenient location for Olympia, easy 15-20 min walk.
Good clean, comfortable rooms. Staff very friendly and helpful. little disappointed in the quality of the sausage at breakfast is my only gripe.

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Habitacion comida

By

05 October 2017

Estuvo muy bien el alojamiento solo les pediría variedad en el desayuno

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