Rated 4.4 out of 5 by 476
Rated 4.0 out of 5.0 Bien en general
Hotel bien situado, al lado de la parada del Easybus, Los alrededores algo descuidados.
La atención del personal inmejorable (particularmente gracias a Paloma). La habitación demasiado pequeña para 2 adultos y 2 niños: la cama supletoria (sofá cama) incómoda por estrechez, colchón y somier. El resto dela habitación, aceptable.
El desayuno abundante, y correcto, aunque algo repetitivo.
La limpieza de la habitación y del hotel bien.
Recomiendo del hotel por la relación calidad/precio (para ser Londres), por su ubicación y el trato recibido.
Recomiemndo al hotel que sustutuyan los sofás cama por otros mejores
May 3, 2015
Rated 5.0 out of 5.0 Good hotel with good amenities
Enjoyable stay with parents and children, staff on reception more than happy to help us with local services and best ways to travel around London. Rooms clean and comfortable. Only down point is there is no plug point near the mirror for hair straighteners
May 3, 2015
Rated 4.0 out of 5.0 by Happen14 Quiet environment and cleaned room.
The hotel is at a good location, 10 min walk from West Kensington tube station. Room is cleaned and comfortable enough for a good night sleep.
May 3, 2015
Rated 4.0 out of 5.0 by Pokemon4 A good base, friendly staff and handy local amenities
Very pleased with the service. The staff were all very helpful and courteous. Clean lobby, lifts and rooms. Room felt slightly smaller than the average Holiday Inn room but that was OK. Beds comfortable and for once, a very solid sofa bed! no squeaking when the kids fidget!
One slight disappointment was accessing breakfast. It was very busy and so we had trouble finding a table and when we did sit there was a long delay between cooked items (eggs/sausage/bread rolls etc) being restocked. However, to give credit where its due, all the food we did have was very nice and there was ample choice (should the food have been ready quicker)
April 29, 2015
Rated 4.0 out of 5.0 by Kalero Good service and clean
The hotel was exactly what we needed for one night. Staff were friendly and attentive and the room was clean and contained everything that we needed.
April 24, 2015
Rated 5.0 out of 5.0 by Pescar78 Come a casa
Da rivedere la colazione
April 22, 2015
Rated 4.0 out of 5.0 by BrooklynSD Nice clean hotel, new addition is comfortable, very good breakfast.
Stayed 4 nights for business at this hotel. I chose it for being part of the IHG group and its convenience to the Olympia. Easy to get to from the tube, check in was fast and the front desk staff very kind and helpful.
Room was clean, bright and comfortable. I was disappointed with the room though. There is no place to store clothes. A few hangers in the middle of the room is not an attractive place to hang clothes. No drawer space so I had to leave my underwear, socks, etc, on an open shelve about the coffeemaker. This is really unacceptable. If HI Express wants to attract business people then it HAS to provide more private space for clothes. I have stayed at quite a few hotels in London and this was the least satisfying for my clothes. Suitcase sits out in the room in the way.
This is a serious design flaw for the HI Express model in Europe. There are a lot of mid-range choices in this price point and I will try them instead.
No gym either...
April 21, 2015
Rated 4.0 out of 5.0 by WLes Excellent staff
This hotel is convenient situated for Earls Court, Olympia, etc; has parking - a little tight and limited but convenient for access from out of town and extraordinarily helpful and knowledgeable staff.
My trip was a business one and so the location was my primary consideration but I witnessed many tourists being provided with local information, and not only in English, from staff who were eager to please.
April 21, 2015