Rated 4.2 out of 5 by 564
Rated 5.0 out of 5.0 by LuGi22 Great facilities, staff, location and price
The staff were friendly upon arrival and first impressions of the hotel presentation were very good.
The room was a good size, well equipped and well cleaned.
Room service was a poor experience due to a long wait time and I was only told on arrival that 3/4 of the drinks we had ordered were not available, which they substituted for alternatives without consulting me first. I returned one of the drinks for a refund so it was handled well but not ideal, considering the premium price paid this was not a satisfactory experience.
Breakfast was an included feature which I was not aware of and proved to be a nice surprise. A great selection of hot and cold food set out in a relaxed buffet style was very enjoyable. It was also convenient as we only had a short amount of time before our train so it was nice to have the option of a quickly accessible breakfast.
February 9, 2016
Rated 4.0 out of 5.0 by JLo Sevenoaks Good value stay
This hotel is easily accessible by road and public transport, although as previously stated the parking is limited in spaces it has a very fair pricing policy.
The hotel bedrooms are under going refurbishment. Unfortunately there was a small issue with our room, the reception staff were very quick to respond and reassigned a new room without question, also offering a drink on the house for our trouble.
All staff, without exception, were polite and had a smile, whether reception staff or housekeepers.
We would definitely stay here again.
February 8, 2016
Rated 4.0 out of 5.0 by vetrita1984 Good hotel
We stayed here for for the exhibition at ExCel. The transportation wasn't bad. Except when we have to go to Paddington station during the rush hour.
February 6, 2016