 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property
Overall Experience 4.3
88%
Recommend This Property
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Poor customer service
ByLynbrookMonoplyHotel
27 May 2017
One issue hindered my review of this location. I arrived to eat breakfast at 9:12 AM, and breakfast was scheduled be served at 9:30 AM. There was no hot food available. When I asked about the availability of eggs and bacon and biscuits, the front desk clerk repeatedly said they were closing "soon", even though they were at least five of us in the elevator that we're looking for hot food.
I then mentioned to her that they were at least six of us looking for some hot food for the last 15 minutes of breakfast, and she refused to acknowledge the issue; she clearly did not care about the customer experience. She said she would check into it, but no hot food arrived. We were stuck with toast and cereal.
Excellent Service
ByAlvaro
23 May 2017
All was perfect, staff was excellent and very helpful as always. It is the best hotel in the area
nice staff and nice room
BySami93
23 May 2017
I stayed here because i had a final the next day early in the morning. I did not want to wake up so early the day of my finale so i chose to stay at a nearby hotel. the room was clean, bed and pillow cozy. I would stay here again.
Clean and friendly
Bydheyburn
22 May 2017
The rooms were very clean. The staff was very friendly and approachable. We have employees stay at this hotel due to location and cleanliness.
Perfect
Bymenve3
15 May 2017
Rewards point day. Place was clean. Food attendants werent that receptive when food was empty.
Covenient loaction with nice clean rooms
ByJules
11 May 2017
This location is convenient for dining, has a well kept interior, nice comp breakfast and ample parking.
Great
ByNikki
10 May 2017
It was a nice comfortable hotel to relax in while I was away from home!
The best staff ever
Bytimvf101
09 May 2017
The staff at this hotel is amazing! Our flight was canceled and it was next to impossible to find a motel by JFK. I finally found this location and the evening clerk was so helpful and did everything she could to accommodate us. We had problems with the shuttle finding us and I spoke to the desk clerk several times. She went over and above to help us get to the H.I. location. The midnight manager also couldn't do enough to make our stay comfortable and was so polite. In the morning I met the day clerk and he too was so nice and polite. I can't say enough about the entire staff that I met at the location, it's so nice to see how professional they all were.
My Fav place
Bymjs1122
27 April 2017
I stay at this location every time I'm in the area. The price is slighty higher than other HIE I've stayed at but the location is awesome! It's near all the places I visit. The staff is great. The time before this last stay, my flight was canceled so I called this location and the guy at the desk, sorry, can't recall his name at the moment, worked with me and the main office and got me a free night which was awesome! In fact on this last visit I ran into him and he remembered me. Wow! Now I will say that this last visit the air/heat didn't work right but I didn't mind. It was only one night and the room was comfortable enough to stay in. (Room 325 By the way)
Lynbrook Holiday Inn
ByLittleToughy1
24 April 2017
Very comfortable and family friendly. Room was clean and safe for our toddler. We just wished there was a swimming pool.
Comfortable bed and service
ByJameson
24 April 2017
Great choice for Property
Convenient location easy access to train
Good restaurants close to airport
Finally off the freeway
Bysaponite
22 April 2017
Spent all day driving from W Virginia to NY. It was a long trip. The hotel was fine, not great but a good comfortable facility where a cheery from desk clerk buoyed my spirits got me my room.Had a good night sleep and it was convenient to my customers and JFK airport. Given the cost of the competition for the same or maybe slightly better facilities, it was well priced even if more expensive for the same facilities in the IGH chain at other venues. Thank you NY}