 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.3
90%
Recommend This Property
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Good location, great staff
ByThundermunkey2000
08 August 2016
The staff was very friendly upon check in and check out. Gave very good recommendations for dinner.
Great value and location
Bybizfun
22 July 2016
Spent two nights at the HIE, and would stay there again. Staff is professional, courteous and responsive.
Not so good
ByBilyl523
15 July 2016
Check in was not effiscient, my bed didn't look as if had been changed as it had hair in it,
Hats Off to the Staff
ByJeff2825
11 July 2016
I had made a reservation used on the internet pictures of another hotel in the area. When we arrived at that hotel we realized that the pictures and the overall ad associated with the hotel was completely incorrect. We actually witnessed a drug deal happen on the balcony of that hotel.... Needless to say- we had very limited options until we found this hotel. The staff knew exactly where we had booked and apologized for that hotel..awesome. Then, gave us a great room and a very god price- along with a nice discount for being a Marine Veteran. Great job guys.... keep up the good work. PS-- this was during a blizzard storm in 2015.... and they were extremely busy to say the least.
convenient location
Bymsamb37
09 July 2016
they were accommodating when I arrived 12 hrs ahead of schedule, however they did not honor my reservation/rewards rate.
The room service was ok, they did not remove trash on the tables. There were hairs on the pillowcases, the sheets and towels.
Good location for Business and Leisure
ByArnie09
27 June 2016
Good:
This is a good spot to stay for business and leisure.
Close to JFK airport, to the beaches and next to the train taking you downtown New York.
The rooms have a good size are clean and equipment (except TV) is in good shape, including small fridge and Keurig coffee maker.
Desk chair is great for longer "office time" at guest room.
Bathroom has appropriate size and is in good condition.
Lobby and other public areas ar clean and in good condition.
Staff is attentive and polite.
Breakfast is offered complimentary.
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Not good:
Internet is not high speed (although announced) and if Hotel is packed the speed is close to zero.
Unfortunately there is no option (for a fee) for a real high speed service.
Free power outlet at desk are minimal, no USB outlet option to charge i.e. your cell phone directly.
The TV size and quality is totally outdated. The amount on TV channels is good but just low resolution and analog.
No glass or ceramic: you have to live with plastic and paper. Don't forget your own solid mug for a good hot coffee/tea at room and even at breakfast area.
Breakfast choices are limited (especially for veggies) and please ask for yoghurt.
Nice property
ByQui12
15 June 2016
This was a nice property. The rooms are a little old, but it was clean. The front desk staff was amazing.
Excellent customer service
Bymathchik1110
06 June 2016
The staff at this hotel really make the experience! They are helpful and friendly and I always enjoy coming to this hotel because they make me feel at home while I'm away from home!
Sleep
ByCommanderEGF
25 May 2016
Light from the hallway wasn't sealed from entering the room, around the door.
Great Stay
Byred787
25 May 2016
Super friendly staff, very tentative. The breakfast selection was nice and the appearance was great. clean and safe place to stay.
Outstanding customer servive !!
Bykobo1
23 May 2016
I visited the Rockville area ,first time in ling Island for my daughter in-laws Baby shower. The staff was outstanding . I recommend the Rockville Centre .
Poor service and Non-working air conditioning
ByDr. Sue
19 May 2016
This hotel was a complete disappointment and disaster. I will never stay here again. The service was horrible. The people were rude and surly.