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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 509 reviews
87%
Recommend This Property

Ratings Breakdown

509reviews

  • 5 Stars
    290
  • 4 Stars
    114
  • 3 Stars
    45
  • 2 Stars
    37
  • 1 Stars
    23

pure comfort

By

25 July 2017

club

Immediately as we arrived we were greeted by the friendliest staff. our needs were very important. we were very comfortable, the rooms were quiet, we felt very secure. the beach was right down the street. the staff volunteered information about the beach and other sights in the area. at breakfast the staff made sure to replenish the food.

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Great Service, Walking Distance to Marina State Beach

By

23 July 2017

club

Stayed recently at the Holiday Inn Marina State Beach. Value and availability fit our needs and I'm satisfied with our stay. Service was top-notch. The quality of the room was great although small improvements can be made such as bigger or additional trash bins, adding recycling bins. Our bathroom also had a tattered shower curtain that that needs to be replaced.
The lobby looked decent but is in need of some repairs - such as broken tiles, elevator that creaks (and actually broke down during part of our stay). Also, just a heads up for swimmers, this facility has a hot tub but not a swimming pool. Breakfast hall was spacious so there was ample seating even during peak hours. They serve the usual hot foods (sausage, biscuits, egg) as well as cereals and pastries. However, the fresh fruit selection was very limited.
The hotel is conveniently located next to stores and is within a slow 10-minute walk to the Marina State Park beach.
Overall, the stay was great and I would still recommend this to others but I would probably want to stay at a different Holiday Inn the next time I'm in Monterey because some aspects of the hotel did not really fit the Holiday Inn standards.

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Great customer service

By

22 July 2017

The room was as expected. The front desk clerk was wonderful and very helpful. He gave us area advise and maps. Very awesome!

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great stay

By

19 July 2017

club

Was a great place to stay. Just wish i could have stayed longer

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Staff was excellent - facility not so great

By

18 July 2017

platinumelite

This hotel is in the process of changing management and is having several issues. They handled my issue great so I don't want to go into detail with the idea that they will be getting things under wraps soon.

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Needs Updating

By

16 July 2017

club

First floor room in major need of updates. Carpet in the halls and in the rooms were spotted and dirty. Only one machine worked in the workout room so if you are hoping to exercise, make plans elsewhere. Not up to par with other Holiday Inn Expresses we have stayed in. On a positive note, breakfast was great!

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Hilda

By

15 July 2017

club

Great rooms for a great price! And breakfast is included!

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Nice location

By

14 July 2017

platinumelite

Nearby beach in 3 min driving distance. Thee is also a good park next to the hotel in walking distance

Room is clean. But the wall is thin, you can hear sound from next doors. Fortunately, they were quiet down by 10 pm

The breakfast room is a bit small and cannot accommodate all guests especially on holiday. The food were replenished at efficient speed. However, with big crowd, the room is a big mess. The first morning we were not able to find a table. The second morning we were fortunate to found at a last table but it was very dirty and we had to clean it up ourselves.

I saw there was a event room locked up next door which could have accommodate larger crowed. I wonder why the hotel cannot open up that room for breakfast seating during big crowd holiday

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Helpful,friendly staff

By

14 July 2017

club

Super people in all job positions, combined with good night's sleep and healthy breakfast made for a wonderful stay. Hall carpet had a couple of yucky stains. Excellent location.

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Ok for price

By

12 July 2017

club

Room was clean snack machine provided ok for price, but location surrounding has little retail stores and restaurants. But if your just looking for a place to rest it'll be an ideal spot.

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Close to Monterey

By

11 July 2017

The daytime staff was great with recommendations for where to eat.

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Not worth the price.

By

09 July 2017

platinumelite

Bed was comfortable. Phone was not working, shower curtain rod is drooping, shower fauxet is loose, spa/pool is not clean. 1st floor hallway carpet is terribly dirty, night staff is undecidedwhen I requested for late check out, was told to request again the next day to the morning staff. I have stayed in several holiday Inns. This hotel is the worst among the Holiday Inns, needs a make over.

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